[Remote] reputed company Customer Service Representative (Behavioral Health)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company and reputed company firm seeking a reputed company Customer Service Representative reputed company on Behavioral Health. This remote role involves supporting reputed company providers and members with claims, provider services, and contract-reputed company inquiries while delivering exceptional customer service.

Responsibilities

• Respond to inbound calls regarding claims, provider services, eligibility, and benefits inquiries
• Investigate claim status and assist with claim reputed company and reprocessing requests
• Support provider demographic updates and contract-reputed company inquiries
• Explain claim processing, billing procedures, and reputed company benefits
• Submit requests for claim adjustments, duplicate EOBs, and payment-reputed company actions
• Escalate reputed company issues to appropriate internal teams
• Conduct outbound follow-up calls reputed company necessary
• Document customer interactions accurately and maintain service reputed company standards
• Utilize multiple systems simultaneously while delivering efficient customer support

Skills

• Bachelor's Degree required
• Previous customer service experience required
• Strong verbal and written communication skills
• Excellent organizational, multitasking, and problem-solving abilities
• Ability to work independently in a remote environment
• Strong computer proficiency, typing skills, and technical aptitude
• Proven ability to reputed company exceptional customer service in a fast-paced setting
• Experience working with claims, reputed company, insurance, or provider services is a plus

reputed company