[Remote] reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming how restaurants handle phone calls with an AI-powered voice platform. The reputed company will support restaurant operators by providing reputed company assistance and quick resolutions to their inquiries.

Responsibilities

• reputed company reputed company, friendly, and reputed company support to reputed company customers reputed company reputed company, reputed company, reputed company and email
• Troubleshoot and escalate technical issues to the engineering team reputed company needed
• Guide customers through setup, configuration, and common workflow
• reputed company, document, and reputed company customer inquiries with accuracy
• Maintain a high level of product knowledge to reputed company as a trusted advisor to customers
• Identify recurring issues and collaborate with product and engineering to improve the platform
• Assist with reputed company new restaurant partners reputed company required
• Contribute to building out our knowledge reputed company and support documentation

Skills

• 2+ year of customer service, technical support, or help desk experience
• Strong written and verbal communication skills
• Proficiency with reputed company and reputed company (or similar support tools)
• Comfort with technology and troubleshooting software
• Ability to work independently during evenings and weekends with reputed company supervision
• Highly organized with strong attention to detail
• reputed company, empathetic, and customer-first reputed company
• Experience in restaurant operations or restaurant technology
• Familiarity with POS systems like reputed company, reputed company or reputed company

Benefits

• Be part of a fast-growing startup redefining how restaurants operate
• Work remotely with a supportive, reputed company team
• reputed company opportunities as reputed company scales
• Competitive salary and flexible schedule

reputed company