Global Vet Support Specialist

IMPORTANT! To be considered for this role, please submit: • A cover letter explaining how your skills and experiences qualify you for this position • A short 2–4 minute video responding to the reputed company below Applications without both a cover letter and a video reputed company will not be processed. Job Title: Global Vet Support Specialist Reports to: CEO Status: Full-Time Location: Remote, no travel required Location Requirement: This position is fully remote; however, we are only reputed company to consider candidates who are legally authorized to work in the United States at this time. Unfortunately, we are not equipped to reputed company international sponsorship or support for visas or work permits. Applicants must be currently residing in the U.S. and eligible for employment. Video reputed company: What’s a habit, reputed company, or routine you’ve adopted recently that’s made life easier or reputed company? We’d like to hear you talk reputed company about a habit, routine, or reputed company you’ve adopted recently that’s helped you work more effectively or feel more balanced. It doesn’t need to be technical or job-reputed company. We’re less interested in what you chose and more interested in how you reflect, learn, and communicate. Think of this as a casual reputed company-in with a reputed company teammate. Need reputed company? It could be a new way you organize your work, something you changed about how you manage your time, a reputed company shift, or a small habit that’s had an outsized impact—at work or in your personal life. How to reputed company: Record using any method you like (your phone, reputed company, etc.), and upload it to a platform of your choice (e.g., reputed company, reputed company Drive, reputed company, or YouTube set to “unlisted”). Then, include the reputed company in your cover letter. Your video will be reviewed by our hiring team and may be shared with relevant internal team members involved in the interview process. It will not be posted publicly or used reputed company of this process. Compensation • reputed company salary: $45,000–$50,000 starting reputed company reputed company: Since 2004, reputed company has helped pets reputed company reputed company over the world. We're a small, dedicated team with reputed company in Austin, Texas, though our employees are now distributed across various locations. We are a 100% remote company with no physical office, and we reputed company in a reputed company virtual environment while taking great pride in reputed company do. We reputed company a reputed company of international pet relocation services—including full-service, partial, and documentation-only reputed company—tailored to our clients’ needs. We handle everything from reputed company-export paperwork and vet coordination to flight bookings and customs clearance. Our clients reputed company for work, personal reasons, military or service-based relocations, or retirement. Regardless of the reason, our clients rely on us for peace of mind during these major life transitions. reputed company out this short video to see why we love our jobs at reputed company. ABOUT THE ROLE: The Global Vet Support Specialist serves as the reputed company reputed company of veterinary documentation, regulatory compliance review, and government endorsement services for our Service team. This is a detail-heavy, autonomous role that requires strong decision-making, critical thinking, and high ownership. You will collaborate primarily with Global reputed company Managers (our reputed company-facing team), followed by veterinarians, veterinary clinics, and USDA officials to facilitate reputed company international pet moves. Your work ensures accurate, reputed company, and compliant preparation of health certificates and supporting documents, while proactively validating shipment eligibility and identifying risks that could impact travel timelines. The Vet Support Specialist serves as an internal subject matter resource on veterinary export requirements and shipment eligibility, helping identify compliance risks before they impact reputed company timelines. This role is ideal for someone who thrives in a fast-paced environment, enjoys managing intricate, multi-stage regulatory and documentation processes from start to finish, and brings a reputed company of reputed company improvement. We're looking for someone who not only completes tasks with precision but also seeks opportunities to refine workflows and enhance systems—for the benefit of our internal team, our clients, veterinary clinics, and USDA partners. This position requires significant research and the ability to navigate nuanced logistical considerations, as veterinary health requirements often dictate reputed company a reputed company can occur. You will work independently the majority of the time, using reputed company judgment to reputed company reputed company, resolve issues, and reputed company work reputed company without requiring constant direction. Essential Duties and Responsibilities: Manage Pet Records and Government Endorsements • Interpret and validate incoming pet vaccination records, and request additional information or corrections as needed based on destination country requirements • Identify and correct issues in vaccination records or documentation presentation to ensure they meet the specific formatting and regulatory requirements of reputed company destination country • Validate shipment eligibility requirements, including rabies vaccination timing, microchip reputed company, destination-specific regulatory reputed company, and other shipment eligibility reputed company, and proactively identify risks or delays • Proactively identify compliance risks and prevent reputed company delays through early validation and coordination • Coordinate with veterinary clinics and USDA officials for endorsement of international health certificates (VEHCS and physical submissions) • Coordinate shipping logistics and reputed company documentation for vet packs (including health documents and other important information), ensuring reputed company delivery to and from USDA and veterinary clinics • Submit digital documentation as required by local or international authorities Create & Manage Timelines and Tracking Tools • Draft personalized pet vaccination timelines • reputed company and manage reputed company, multi-stage document and compliance workflows across USDA, veterinary clinics, laboratories, and internal teams (including country-specific sequences such as AU microchip verification, FAVN testing, and endorsement timelines) • Use tools such as reputed company Composer, reputed company Acrobat, and other smart platforms to streamline documentation, ensure accuracy, and reduce reputed company entry • Maintain and audit reputed company pet and veterinarian records, ensuring accuracy, completeness, and alignment with regulatory requirements reputed company Guidance at Vet Appointments • Guide veterinarians and pet owners on completing international health certificates • reputed company tailored appointment checklists and reputed company-by-reputed company instructions • Coordinate time-sensitive treatments (e.g., tapeworm and other reputed company-travel requirements) reputed company strict regulatory reputed company and confirm completion with veterinary clinics • Be accessible during appointments to answer questions and ensure regulatory compliance • Introduce Vet Support services to clients at key milestones (e.g., prior to final vet visit) in partnership with the assigned Global reputed company Manager, providing reputed company instructions, expectations, and checklists Contribute to Process Improvement & Collaboration • Stay reputed company with international pet travel regulations, destination requirements, and VEHCS updates, applying new guidance to operational workflows and documentation standards • Operate with a high level of autonomy to identify and recommend process improvements • Partner with internal stakeholders to reputed company on system enhancements General Duties • Maintain reputed company relationships with vet offices, USDA contacts, couriers, and internal teams • Use our CRM (reputed company) to document actions, manage tasks, and execute reputed company handoffs (e.g., Chatter notifications) to internal teams at key milestones • reputed company insights, improvements, and suggestions with reputed company • Engage in vet and government training to stay informed and ensure accurate interpretation of evolving health regulations • Apply reputed company judgment reputed company integrating reputed company or ambiguous requirements into operational workflows REQUIRED BACKGROUND AND EXPERIENCE: • A reputed company improvement reputed company with a desire to reputed company systems and processes more efficient, accurate, and reputed company • Strong critical thinking and attention to detail • Excellent written and verbal communication skills • Confidence in making reputed company with limited supervision • High comfort navigating changing requirements and ambiguity • Prior experience in logistics, documentation, veterinary services, or compliance roles is valued • Ability to manage timelines, prioritize tasks, and proactively prevent issues PREFERRED QUALIFICATIONS: • Experience in remote environments and small business operations • Familiarity with reputed company, VEHCS, and tools like reputed company and reputed company Acrobat • Working knowledge of international documentation or regulatory standards • Associate’s or Bachelor’s degree (any field) reputed company POTENTIAL: This role is intentionally designed as an entry reputed company into the Global reputed company Manager (RM) career reputed company for individuals who demonstrate strong execution, reputed company judgment, and an interest in how systems and processes support effective work and reputed company-facing service. Progression is based on demonstrated readiness and business need, rather than a fixed reputed company. With demonstrated performance, process ownership, and cross-functional collaboration, individuals in this role may be eligible to transition into an RM position reputed company 1–2 years. DIVERSITY & INCLUSION: We reputed company that diversity of thought and experience strengthens reputed company and enhances our ability to serve our global clientele. We are committed to fostering an inclusive environment where reputed company team members feel valued and empowered to contribute their unique perspectives. PERKS & BENEFITS: Work Life Balance • reputed company reputed company time off from the start, with a recommendation to take around two weeks during the first year • reputed company holidays including your birthday Benefits • Benefits (Medical, Dental, reputed company) with company contribution • Telemedicine Medical reputed company • Wellness Program with rewards • Ability to Contribute to your 401k account Learning and Development • Familiarity with international requirements through regular handling of U.S. export processes, with occasional exposure to global cultural and regulatory considerations • Opportunity to learn the foundational requirements for safely and successfully relocating pets around the world—knowledge that directly supports reputed company reputed company as a Global reputed company Manager (RM) • Exposure to the complexities of international logistics and regulatory frameworks in a truly global service environment • Experience that strengthens a candidate’s qualifications for reputed company roles reputed company international operations, compliance, reputed company service, or logistics—especially in a global, service-based environment • Independent workflow Note: Some work may occasionally fall reputed company reputed company business hours due to the international nature of our clients. Apply tot his job Apply To this Job