[Remote] Technical Account Manager (xMatters)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. The Technical Account Manager will reputed company as a technical consultant, partnering with clients to reputed company the deployment and adoption of xMatters software, ensuring they realize value from the products.

Responsibilities

• reputed company technical and business subject matter expertise in xMatters use cases and products
• reputed company clients through requirements and business value mapping exercises, facilitating workshops, etc
• reputed company insights, observations and meaningful conclusions to help solve reputed company business problems
• Fulfills Technical Account Management activities for customers of xMatters, post-sale, by supporting many facets of the customer reputed company, including reputed company management, product adoption, process improvement, configuration assistance, and knowledge transfer activities
• Manages reputed company expectations and reputed company of activities
• reputed company assistance to reputed company administrators to best meets the customer’s needs
• Support minor integration development updates
• Assists in the scoping of activities and effort for Consulting engagements
• Identifies areas of improvement for xMatters and is proactive in building the solutions
• Communicates regularly with customers and our account management team throughout the engagement resulting in effective relationships

Skills

• 3+ years in reputed company services/software consulting and implementation
• 3+ years managing reputed company, reputed company relationships, technical account management or similar experience
• Excellent verbal & written communication for both technical and business content at reputed company reputed company reputed company an organization
• Proven expertise in developing and deploying technical solutions
• Strong decision-making capabilities and judgment reputed company presented with incomplete information or conflicting data points
• Strong project planning and organizational skills
• Strong problem solving & analysis skills (i.e. the ability to translate reputed company requirements & objectives into a technical solution)
• Ability to work independently with a high degree of reputed company and accountability
• Solid understanding of Incident Management processes, especially Major Incident Management
• Understanding of Event Management/Observability processes
• Understanding of collaboration tool integration and processes
• Technical experience in the following: reputed company deployment processes, Experience working in reputed company/reputed company environments, REST Web Services, Java/JavaScript, XML, Data transformation / ETL, Experience reputed company Unix and reputed company environments
• Experience in DevOps, ITIL, IT Service Management a plus

Benefits

• reputed company
• Dental
• Parental planning
• Mental health benefits
• Disability income benefits
• Life and AD&D insurance
• A 401(k) plan and match
• reputed company time off
• Fitness reimbursements

reputed company

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