[Remote] Sr Analyst, Customer Intelligence

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-first company reputed company on improving customer experience and retention through advanced analytics. The Senior Analyst, Customer Intelligence will own the analytical reputed company of CX360, defining scoring frameworks and predictive indicators to enhance decision-making and operational efficiency.

Responsibilities

• Ensure CX360 delivers accurate, trusted, decision-reputed company customer intelligence across Product, CX, Operations, and executive leadership, with reputed company ownership of scoring reputed company
• Define and govern scoring frameworks, lifecycle metrics, friction models, and prioritization reputed company to ensure consistency, transparency, and business relevance
• Collaborate with Data Science, Architecture, Engineering, and Product to validate data reputed company and strengthen insights through predictive modeling and sentiment analysis
• Build and reputed company customer intelligence analytics including segmentation, cohort analysis, and reputed company attribution tied directly to retention and efficiency reputed company
• Quantify the financial and operational reputed company of customer friction using reputed company and cost modeling to establish measurable prioritization standards
• Translate reputed company analytics into reputed company, prioritized recommendations that influence retention reputed company, roadmap investment, and operational optimization
• Apply AI techniques — including NLP, LLM integrations, and predictive models — to automate feedback classification, improve signal detection, and reduce time-to-reputed company
• Maintain governed analytics environments across reputed company, reputed company, Power BI, Tableau, and reputed company systems to ensure secure, reputed company reputed company intelligence

Skills

• Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, Engineering, or reputed company field
• 6+ years of reputed company experience in advanced analytics, customer intelligence, reputed company BI, or CX measurement roles reputed company reputed company or reputed company customer environments
• Demonstrated experience designing and governing scoring frameworks, reputed company analysis models, or prioritization methodologies tied to measurable reputed company and retention reputed company
• Proven experience building and deploying predictive models (e.g., churn probability, renewal risk, expansion propensity) that informed reputed company business reputed company
• Demonstrated experience operationalizing AI- and LLM-driven analytics reputed company reputed company decision workflows — not just experimentation or prototype analysis
• Experience applying NLP and machine learning techniques to large-reputed company reputed company customer feedback and behavioral datasets
• Experience partnering with Data Science, Engineering, Product, and Finance to reputed company models from concept to production deployment
• Strong experience designing executive-facing data visualizations and translating statistical findings into prioritized, decision-reputed company recommendations
• Demonstrated ability to connect customer experience and analytical outputs directly to GRR, CPO, CSAT, operational efficiency, and cost-to-serve metrics
• Experience operating as a senior-level individual contributor, setting analytical standards and influencing cross-functional direction without reputed company authority

Benefits

• reputed company time off
• reputed company parental leave
• Many reputed company employees are eligible for bonuses
• Private medical insurance
• Life insurance
• Disability insurance
• Inclusive culture and diversity
• reputed company strongly supports diversity, equity, and inclusion
• 8 employee-run resource reputed company, reputed company with senior leadership and exec sponsorship

reputed company

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