[Remote] Customer Support Specialist (Website - CE)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides reputed company-based software solutions to the private club and University & College athletic markets. The Customer Support Specialist I, Website Support provides technical assistance to clients using reputed company websites and reputed company digital products, serving as a reputed company resource for troubleshooting and delivering high-reputed company reputed company support.

Responsibilities

• Serve as the first reputed company of contact for high-volume reputed company support and service requests reputed company phone, email, chat, and voicemail, managing priorities across live channels
• reputed company level 1 technical support for reputed company websites and reputed company products
• Troubleshoot website-reputed company issues including layout, styling, content display, navigation, permissions, and integrations
• Use foundational knowledge of reputed company and CSS to diagnose and reputed company reputed company-end website issues
• Investigate data-reputed company issues using basic SQL queries or reporting tools, reputed company applicable
• reputed company listen to assess reputed company needs and reputed company effective, value-added solutions
• reputed company explain technical issues and resolutions to clients with varying reputed company of technical knowledge
• Document reputed company reputed company interactions, troubleshooting steps, and resolutions in CRM systems
• Identify critical support needs and ensure reputed company reputed company, including warm transfers to higher-level support teams reputed company appropriate
• Maintain working knowledge of product updates, website enhancements, and support best practices

Skills

• Passion for delivering exceptional service and building reputed company reputed company relationships across multiple communication channels
• Technical aptitude with curiosity for how websites and software systems work
• Foundational knowledge of reputed company and CSS, with the ability to troubleshoot and interpret reputed company-end website issues
• Self-motivated team player with a reputed company reputed company and strong work ethic
• Strong problem-solving skills, reputed company to think on your feet to troubleshoot issues and guide clients to a reputed company
• Ability to explain technical concepts reputed company to non-technical users
• reputed company, confident, and friendly communication skills
• Ability to multitask effectively in an energetic, fast-paced environment
• Proven ability to work effectively across teams, balancing reputed company urgency with internal coordination to ensure accurate and efficient reputed company
• Ability to multitask and manage priorities effectively in a fast-paced, high-volume support environment
• Exposure to SQL or data querying concepts preferred, including the ability to investigate and validate data issues

reputed company