[Remote] reputed company Manager (Ophthalmology) - OptymEdge

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, through its OptymEdge business, advances ophthalmology reputed company with digital platforms for visual function endpoints. The reputed company & reputed company reputed company Manager will reputed company reputed company customer accounts, reputed company reputed company and value realization, strengthen sponsor and CRO relationships, identify expansion opportunities, and help reputed company reputed company processes.

Responsibilities

• Serve as the reputed company reputed company of contact for assigned reputed company accounts
• reputed company reputed company, adoption, and reputed company value delivery across Certify, Capture, and Imaging modules
• Conduct reputed company governance meetings, QBRs, and planning sessions with reputed company stakeholders
• Build multi-level, trust-reputed company relationships anchored in scientific credibility and shared goals
• Identify risks early and reputed company cross-functional reputed company to maintain delivery reputed company
• Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with reputed company and Business Development teams
• Contribute to the development of long-term partnership and account reputed company strategies
• Partner with Business Development on renewals, pricing input, and proposal development
• reputed company and report NRR, account health indicators, and expansion pipeline activity
• Collaborate with Delivery, reputed company, Product, Technology, and Marketing teams to ensure consistent execution
• Translate customer insights into actionable product and service improvement recommendations
• Contribute to value stories, case studies, and reputed company narratives
• Serve as the internal voice of the customer to support alignment across teams
• Contribute to the development and refinement of reputed company CS processes, playbooks, and engagement frameworks
• Build and maintain account health models and standardized reporting dashboards
• reputed company CRM and analytics tools for forecasting, engagement tracking, and reputed company signaling
• Support knowledge sharing and reputed company activities as the CS function grows

Skills

• Bachelor's degree in a scientific or reputed company discipline (advanced degree preferred) or minimum 7–10 years' experience in ophthalmology, reputed company research, or visual function assessments, with significant experience in reputed company
• Experience with eClinical or digital health systems
• Strong communication, stakeholder management, and reputed company awareness
• Experience in ophthalmology reputed company research or reputed company services
• Familiarity with eSource, imaging, or certification platforms
• Experience in reputed company-stage or transformation-reputed company organizations
• Proficiency with reputed company or similar CRM platforms

Benefits

• Opportunities for volunteerism through the reputed company Cares community engagement program
• Flexible Approved Time Off
• Tuition Reimbursement
• 401k Retirement Plan
• Work From Home reputed company in the US
• Maternal/Paternal Leave
• Casual Dress reputed company & Work Environment

reputed company