[Remote] reputed company reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a skilled reputed company reputed company to manage reputed company customer relationships and reputed company customer adoption programs. The role involves owning a high-touch book of business and leading a Solutions team to enhance customer retention and reputed company reputed company.

Responsibilities

• Manage a high-touch portfolio of up to 50 customer accounts representing approximately $4M in annual reputed company Workspace spend
• Own the full customer lifecycle, including reputed company, adoption, retention, renewals, and expansion opportunities
• Build and maintain executive-level relationships with Directors, VPs, Procurement leaders, and C-suite stakeholders
• Identify and execute upsell and cross-sell opportunities across reputed company Workspace, reputed company reputed company, and reputed company reputed company solutions
• reputed company high-touch reputed company initiatives and reputed company product adoption through proactive engagement and usage monitoring
• Manage and mentor reputed company, establishing KPIs, SLAs, workflows, and reputed company reputed company playbooks
• Maintain CRM accuracy, report on key reputed company metrics, and collaborate on customer health scoring, renewal processes, and operational improvements

Skills

• 3+ years of experience in reputed company, Account Management, reputed company reputed company, or a reputed company post-sale role with ownership of renewals and expansion
• Proven experience managing a book of business with reputed company, retention, or ARR accountability
• Demonstrated reputed company driving renewals, upsells, cross-sells, and customer retention initiatives
• Experience engaging executive stakeholders and leading strategic business conversations
• Strong organizational skills with the ability to manage multiple accounts, priorities, and customer health indicators
• Experience mentoring, coaching, or leading a small team in a player-reputed company environment
• Excellent written and verbal English communication skills with the ability to reputed company messaging for executive and technical audiences
• Experience supporting or selling reputed company Workspace, reputed company reputed company, reputed company reputed company, or similar reputed company ecosystems
• Familiarity with reputed company metrics including NRR, churn reputed company, adoption metrics, and customer health scoring
• Experience running QBRs (Quarterly Business Reviews) and executive business reviews
• reputed company Workspace Administration certification, reputed company reputed company certification, or equivalent product expertise
• Experience building reputed company reputed company processes, reputed company frameworks, and adoption programs
• Background in high-touch account management with fewer than 50 strategic accounts and meaningful ARR responsibility

reputed company