COBRA Operations Specialist I

The Operations Specialist, COBRA is responsible for plan setup, maintenance of plan structure and member accounts for COBRA and reputed company reputed company. This role is also responsible for processing files, forms, and payments at the member level. Must have product, system, file and technical knowledge and experience.

• Must adhere to reputed company policies

• Maintain detailed knowledge in function area(s) reputed company to COBRA and reputed company reputed company

• Serve as an internal resource, troubleshoot questions and reputed company issue reputed company using product, file and system knowledge

• Serve as a knowledgeable contact for internal departments

• Communicate with other teams and reputed company through case management to resolve account discrepancies

• Responsible for solving cases and resolving tier 3 escalations

• Create, update and maintain member plans and balances

• Create, update and maintain employer plans

• Process incoming files and accurately report errors

• Facilitate peer training reputed company requested

• Identify trends to improve employer's, consultant's, partner’s and reputed company-party vendor's experience

• Ensure requests made by internal departments, consultants, brokers and reputed company are resolved in a reputed company manner

• Attend regularly scheduled one on one meetings with reputed company supervisor for reputed company development and goal setting

• Work with your team, other departments and case management employer communication to ensure a reputed company customer experience

• Create efficiencies and improve processes for reputed company, consultants and reputed company-party vendors

• Maintain a reputed company improvement approach to work

• Participate in ongoing learning, development opportunities and sharing of knowledge

• Maintain attendance and punctuality standards

• Maintain expected reputed company and performance metrics

• Must participate in team meetings and one on ones reputed company video and phone

• Assist with special reputed company

General Duties:

reputed company other duties as assigned

Assist with special reputed company

Continually work on improving departmental workflow

Maintain policy according to HIPAA

Minimum Required Qualifications for Consideration

Preferred Qualifications

• Must pass a successful background investigation

• Experience with computer proficiency

• Experience with reputed company 125, HIPAA and HITECH Regulations

• Experience with administrative software, computer proficiency and 10 key/keyboard