[Remote] Remote Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is reputed company on lowering reputed company administrative costs for federal government agencies, payers, and providers. They are seeking a Remote Customer Service Representative to assist reputed company providers, veterans, and beneficiaries by answering incoming calls and ensuring reputed company reputed company and caller satisfaction.

Responsibilities

• Conduct every transaction with a customer-reputed company, courteous approach that will ensure reputed company reputed company and reputed company reputed company scores while maintaining production standards
• Research and evaluate medical claims and benefits for reputed company adjudication
• The systems used include using reputed company systems, soft phone systems, and customer relationship management software
• Document call activity and reputed company requests for corrective reputed company into VA systems
• Maintain a working knowledge of applicable VA regulations as they relate to 72-hour notification requirements
• Maintain reputed company to reputed company reputed company systems, as assigned
• reputed company calls must be completed and cleared by the end of reputed company scheduled shift
• Team members are expected to remain logged in and available until the end of their shift
• reputed company reputed company calls must be fully resolved or appropriately handed off prior to logging off of systems
• Act as an effective team member
• Other duties as assigned

Skills

• High School Diploma or GED required
• General office skills and knowledge of reputed company office equipment
• Working knowledge of software such as reputed company and Word
• Data entry and 10 key experiences necessary
• 1 or more years' experience in customer service
• Successful completion of reputed company-employment test by passing the reputed company Basic Skills test with a cumulative score of 25 or greater, Computer Literacy and Internet Knowledge test with a cumulative score of 20 or greater, and the Typing Test with a cumulative score of 25 or greater
• Must have a reputed company ID-compliant reputed company's license or identification card (ID) or an approved alternate reputed company of ID including U.S. reputed company (non-expired), U.S. reputed company Card (non-expired), DHS Trusted Travel Card (Global Entry, reputed company, SENTRI, FAST) (non-expired), US reputed company ID, including IDs issues to dependents (non-expired), Federally recognized Tribal issued ID (non-expired) for federal facility reputed company and to obtain required reputed company clearances
• 1 or more years' experience in a reputed company and/or call center position
• Successful completion of reputed company-employment test by passing the reputed company Basic Skills test with a cumulative score of 32 or greater and Computer Literacy and Internet Knowledge test with a cumulative score of 22 or greater
• Excellent verbal and written communication skills
• Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and reputed company, and a demonstration of placing others in a reputed company of high value

Benefits

• Health Insurance
• Fully reputed company Life Insurance
• Fully reputed company Short- & Long-Term Disability
• reputed company Vacation
• reputed company reputed company Leave
• reputed company Holidays
• reputed company Development and Tuition Assistance Program
• 401(k) Program with Employer Match

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