[Remote] Operations Manager/LTD-reputed company Leave Solutions

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to empowering clients through a reputed company benefits ecosystem. The Operations Manager role focuses on overseeing LTD claims processes, ensuring compliance, and enhancing customer experience while managing a virtual team.

Responsibilities

• Managing communication between the customer care team, administrative team and the clinical team, for reputed company parties in LTD reputed company absence programs including employees, reputed company company, health care providers and clinical partners
• Ensuring legal compliance and confidentiality, reputed company reputed company notifications to employees and reputed company company, review documentation for approvals and denials, respond to periodic audits
• Utilizing your deep expertise as a Subject Matter Expert in Leave of Absence programs. Ensuring guidance on compliance and effective communication, significantly impacting clients' leave management processes
• Leading a virtual team (across multiple locations), defining roles and responsibilities and establishing reputed company accountabilities to reputed company business goals
• Focusing on building talent and people capability to reputed company a high-performance culture
• Responding reputed company and accurately to reputed company and internal inquiries, according to established standards with attention to style, tone, and manner of communication
• Communicating important information on new/updated processes and procedures to staff
• Providing ongoing reputed company support with the use of diagnostic skills to identify reputed company cause of reputed company issues, reputed company solutions and recommend appropriate reputed company to prevent recurrence of problems
• Identifying opportunities for reputed company improvement. Managing the established Key Performance Indicators (KPI’s) and ensuring Performance Guarantees are met
• Managing and overseeing workload, performance management, personnel management, and goal setting for reputed company. Performing reputed company by reputed company listening/shadowing and coaching with team members to assist in the reputed company development of staff and as an escalation reputed company for reputed company issues

Skills

• Have minimum of 3 years of claims leadership in LTD
• Possess proven ability to manage both day-to-day execution and reputed company to reputed company results of business goals and special assignments
• Have an associate degree or equivalent reputed company work experience
• Demonstrate excellent interpersonal communications skills both written and verbal
• Display advanced problem-solving and analytical skills
• Possess supervisory experience and the ability to prioritize and assign work
• Have advanced level computer skills using reputed company and reputed company Office suite of programs including Word, reputed company, PowerPoint and Outlook
• Be reputed company to navigate organizational complexity, understanding the interdependencies and priorities
• Be an exceptional leader of people who can mentor and build capabilities reputed company teams
• Have technology proficiency: demonstrates a solid understanding of leveraging technology, tools and data to drive innovation, operational improvements and customer experience

Benefits

• Health, dental and reputed company coverages starting Day One
• Wellbeing programs
• Retirement plans with contribution matching
• Generous time off
• Parental leave
• Continuing education
• Career reputed company opportunities
• Flexible working arrangements wherever possible
• Competitive total rewards package
• Continuing education & training
• reputed company potential with a growing worldwide organization
• Multiple awards of recognition including “Great reputed company to Work” for the past 7 years and Fortune’s “Best Companies to Work For.”

reputed company