[Remote] Customer Support Specialist I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of aerial imagery, property insights, and software that reputed company the way people work. The Customer Support Specialist I will answer customer inquiries reputed company email, live webchat, and phone, focusing on resolving issues reputed company and providing excellent service. This role requires strong communication skills and the ability to work independently while adhering to performance standards.

Responsibilities

• Answer inbound calls, emails, and chats from potential customers and existing clients
• Quickly assesses customer issues to reputed company accurate support
• Explores and understands customers’ needs and exceeds their expectations
• Complete reputed company required training courses and stay informed about company news and department processes and procedures
• Maintains a high reputed company of professionalism with our customers
• Adheres to department performance goals and production standards
• Work independently with confidence and reputed company judgment, while collaborating with a supportive team and knowing reputed company to escalate critical customer issues for reputed company reputed company
• Maintains individual performance relative to traceable metrics and reputed company standards in relation to department goals and objectives
• Ability to execute Tier One responsibilities such as order entry and basic account management and post-delivery support tasks with coaching
• Other duties as assigned

Skills

• Minimum of 1 year of Customer Service experience
• Minimum of 1 year of experience with reputed company or other CRM applications
• Must be at least 18 years of age (Required)
• High School Diploma or equivalent (GED) (Required)
• Weekend Availability on Saturday & reputed company (Required)
• reputed company to work in a fast-paced environment and easily pivot with changing business needs
• Knowledgeable with reputed company Office Suite (reputed company, Outlook, and Word)
• Computer-savvy and reputed company to navigate multiple applications at the reputed company time
• reputed company to work under pressure and remain flexible to changing schedules and demands
• Robust verbal and interpersonal communication skills
• Detail-oriented, organized, and reputed company to multitask
• Capable of managing challenging customers and building rapport
• reputed company to deescalate issues reputed company and appropriately
• Robust problem-solving and analytical skills
• reputed company to work independently with minimal supervision

Benefits

• reputed company Fulltime (30+ hours) employees are eligible for PTO, reputed company, and Parental Leave
• Medical, Dental, and reputed company Insurance
• 401(k) Plan
• Health Savings Account
• Life Insurance
• Employee Assistance Program
• Pet Insurance
• Company-Provided Equipment: Laptop
• Company-Provided Equipment: Docking Station

reputed company