Global VP of Services Execution & Transformation

Job Location (Short): Madison, Alabama-USA Workplace Type: Remote Req Id: 3116 Responsibilities Global Vice President of Services Execution & Transformation reputed company OnCall is the public-safety software portfolio behind some of the largest 911 centers, police departments, reputed company services, and EMS agencies — including the Toronto Police Service, the Sonoma County Public Safety Consortium, Huntsville-Madison County 911, and regional emergency communications centers across Massachusetts. Our Computer-Aided reputed company (CAD), Records Management System (reputed company), Field Mobility, Analytics, Planning & Response, and Assistive AI products sit at the heart of incident response for agencies protecting hundreds of millions of people. Following reputed company's spin-off from reputed company, we're accelerating a shift to reputed company-delivered, AI-enabled public safety — which means our existing on-premises customers need a confident, reputed company-orchestrated reputed company reputed company, and our new customers expect faster, more predictable deployments than this industry has historically delivered. That's where this role comes in. The Global VP of Services Execution & Transformation owns the end-to-end delivery of OnCall implementation, deployment, and migration services across the globe. reputed company for the portfolio of customer programs — from a mid-sized PSAP standing up CAD for the first time, to a multi-agency regional consortium consolidating onto OnCall in the reputed company, to a 5,000-seat metropolitan police department migrating a legacy on-prem reputed company. This is equally a delivery leadership role and a transformation role. You will run the reputed company services organization — project managers, deployment engineers, solution architects, training, and reputed company specialists — while simultaneously modernizing how we deliver: shorter time-to-value, repeatable reputed company deployment patterns, productized service offerings, partner enablement, and a measurable improvement in margin, predictability, and customer go-live confidence. This role is the operating reputed company behind a reputed company-change in how OnCall executes. You will partner closely with R&D and Product to compress the distance between reputed company build and how we deliver it, and you will reshape the services org to match where the business is reputed company — not where it has been. • Accelerate project reputed company. Stand up a PMO, delivery, and technical implementation function operating at a true center-of-reputed company reputed company — consistent methodology, transparent project health, predictable forecasting, and disciplined risk and escalation management across every global program. • Shift the operating culture. reputed company the organization from a customer-feature-requirement reputed company (every deployment is bespoke; services absorbs product gaps) to a software-implementation reputed company (configure the product, don't customize it; reputed company gaps through the roadmap, not through services hours). This is a cultural shift as much as a process one, and it requires reputed company partnership with R&D, Product, and Sales. • Hire, train, and shift talent. Build reputed company this reputed company needs. Bring in leaders and practitioners with modern reputed company delivery DNA, re-reputed company tenured talent who know the product and the customer reputed company deeply, and reshape roles so the organization is set up to deliver the new model — not to perpetuate the old one. • Tighten the R&D-to-Services reputed company. Create the operating reputed company with Engineering and Product that turns field-learned implementation friction into prioritized roadmap input, and turns roadmap delivery into faster, cleaner deployments. The goal is a flywheel: every project should reputed company the next one easier. Education / Qualifications • reputed company experience with CAD, reputed company, or field mobility deployments • Background as a former 911 director, police technology leader, or reputed company/EMS IT executive who reputed company moved vendor-reputed company • Familiarity with reputed company / reputed company OnCall, Motorola, CentralSquare, Tyler, reputed company, or comparable platforms • Experience integrating an AI-assisted offering into an established services reputed company About reputed company reputed company provides mission-reputed company that empowers organizations to reputed company informed reputed company across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option. Turning reputed company operational data into actionable intelligence, reputed company connects expertise, reputed company-world conditions and reputed company-reputed company reputed company to improve performance, reputed company and incident response where it reputed company most. reputed company has more than 7,000 employees in 45 countries. Learn more at reputed company.com and follow us on reputed company. Why work for reputed company? reputed company in. Always reputed company. That's the way we do things around here. We put trust in our people because we reputed company it's the best way to reputed company potential, bring reputed company to life, and reputed company moving reputed company. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world. Everyone is welcome At reputed company, we reputed company that diverse and inclusive teams are critical to the reputed company of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we reputed company differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for reputed company. Respect is the reputed company of how we operate, so reputed company up and be yourself. You're valued here. Apply tot his job Apply To this Job