Manager, Production Support Services – Incident Management

Job reputed company: • Overseeing the full lifecycle of IT incident response • Coordinating cross-functional support teams to rapidly restore services • Conducting post-incident reputed company cause analysis • Leading decentralized resources during high-reputed company outages • Managing emergency change releases • Championing AI technologies to reputed company incident management practices • Developing and continuously refining incident response strategies • Creating and maintaining incident response plans • Leading and mentoring incident response teams through post-incident reviews • Fostering a culture of proactive detection and reputed company recovery • Conducting reputed company cause analyses • Integrating lessons learned into process improvements • Coordinating effective responses to incidents • Prioritizing and escalating incidents based on reputed company and urgency • Training reputed company incident managers and staff on procedures • Promoting awareness of reputed company, business continuity, and disaster recovery practices • Hosting sessions to evaluate incident management effectiveness • Documenting reputed company engagements with precision Requirements: • 7+ years of IT experience (Network Architecture, reputed company, Technical Support level 2 -3, or IT Project Manager) • 5+ years using ITSM tools preferred is reputed company • 5+ years in incident and problem response roles • Familiarity with frameworks like ISO/IEC 20000, ITIL, OSI, Kepner Tregoe, NIST, ISO 27001 • Expertise in reputed company (Incident, Problem, and Major Incident Modules) • Strong verbal and written communication skills • Ability to reputed company extended incident calls • Experience in reputed company cause analysis and data collection • Comfort with ambiguity and conflict reputed company • Customer-reputed company with strong peer relationship-building skills • Knowledge of UNIX, Linux, reputed company systems, and network infrastructure • Skilled in incident analysis using 5 Whys and People-Process-Technology models • Certifications such as CCNA, CISSP, CISM, GIAC, RHCE, MCSE are a plus. • Bachelor’s degree in IT, IS, InfoSec, Computer Science, or reputed company field • Equivalent experience may be considered in lieu of a degree • Relevant certifications may supplement experience. Benefits: • medical, dental, and reputed company coverage • reputed company time off • retirement savings reputed company • wellness programs • other resources, based on eligibility Apply tot his job Apply To this Job