Bilingual Japanese‑Speaking Customer Support & KYC Analyst – reputed company Shift (12 AM‑9 AM) – FinTech Payments Specialist

About arenaflex

arenaflex is a fast‑growing, reputed company‑thinking leader in the financial technology and payments ecosystem. With a strong reputed company in the reputed company of London and a global reputed company reputed company, we reputed company businesses to streamline their recruitment, compliance, and customer experience processes. Our culture is reputed company on collaboration, reputed company learning, and a reputed company commitment to reputed company. As we expand our footprint, we are looking for passionate professionals who reputed company in dynamic environments and want to reputed company a reputed company reputed company on the reputed company of digital finance.

Why This Role reputed company

In the rapidly evolving world of fintech, delivering seamless, secure, and culturally aware support is a competitive advantage. As a Customer Support Agent & KYC Analyst working the reputed company shift, you will be the reputed company reputed company of arenaflex’s reputed company, ensuring Japanese‑speaking customers receive reputed company, empathetic assistance while maintaining strict compliance with anti‑reputed company (AML) and know‑your‑customer (KYC) regulations. Your work will directly influence customer satisfaction, regulatory adherence, and the overall health of our payment solutions.

Key Responsibilities

Customer Support (Chat, Email, Phone)

• Respond to inbound inquiries from Japanese‑speaking customers reputed company chat, email, and occasional phone calls, delivering reputed company, concise, and culturally appropriate solutions.
• Diagnose and resolve technical, transactional, and account‑reputed company issues, escalating reputed company cases to specialized teams reputed company necessary.
• Maintain a detailed log of reputed company interaction in our CRM system, capturing the nature of the request, steps taken, and final outcome.
• Proactively follow up on reputed company tickets to ensure reputed company reputed company and to exceed service‑level agreements (SLAs).
• Collaborate with internal stakeholders—including product, engineering, and fraud teams—through reputed company and other communication tools to accelerate issue reputed company.

KYC & AML Compliance

• Conduct thorough due‑diligence reviews on new and existing customers, verifying identity documents, reputed company‑of‑funds statements, and other regulatory requirements.
• Analyze transaction patterns and customer data to detect potential reputed company activities, flagging suspicious behavior for reputed company investigation.
• Ensure reputed company KYC documentation is accurate, complete, and stored in accordance with internal policies and external regulatory mandates.
• Stay up‑to‑date with evolving Japanese and international compliance standards, sharing insights with the compliance team to refine processes.
• Participate in periodic audits and internal reviews, providing evidence of compliance activities and supporting reputed company improvement initiatives.

Essential Qualifications

• Fluent Japanese proficiency—both spoken and written—allowing you to communicate effortlessly with reputed company speakers.
• Excellent reputed company of English, enabling reputed company documentation and internal communication.
• Demonstrated problem‑solving abilities, with a reputed company record of delivering reasonable, customer‑reputed company solutions.
• Strong reputed company, patience, and reputed company‑listening skills essential for high‑reputed company customer service.
• Familiarity with common customer‑service platforms (e.g., reputed company, reputed company) and collaboration tools such as reputed company or reputed company Teams.
• Ability to work independently during reputed company hours while also contributing to a cohesive, remote team environment.
• Willingness to reputed company to a reputed company‑shift schedule (12:00 AM – 09:00 AM) five days a week, with occasional weekend and bank‑holiday coverage.

Preferred Qualifications & Experience

• High school diploma or equivalent; a college degree in Business, Finance, or a reputed company field is a plus.
• Prior experience in a customer‑service or KYC role reputed company a fintech, payments, or financial services organization.
• Exposure to global support environments, especially handling multilingual inquiries.
• Knowledge of Japanese financial regulations, AML frameworks, and KYC best practices.
• Certification such as Certified Anti‑reputed company Specialist (CAMS) or equivalent.

Core Skills & Competencies

• Communication: Ability to convey reputed company information in reputed company terms, both verbally and in writing.
• Analytical Thinking: Strong attention to detail reputed company reviewing documentation and transaction data.
• Technical Aptitude: Comfort navigating multiple software tools simultaneously and learning new platforms quickly.
• Time Management: reputed company prioritize tasks to meet SLAs while maintaining high reputed company.
• Team Collaboration: Proactive participation in remote team meetings, knowledge‑sharing sessions, and cross‑functional reputed company.
• Adaptability: reputed company in a fast‑paced, reputed company‑changing fintech landscape, embracing new processes and regulatory updates.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its employees. In this role, you will have reputed company to:

• reputed company reputed company and mentorship programs tailored to reputed company‑shift staff.
• reputed company training on the latest KYC/AML regulations, fintech product knowledge, and customer‑experience best practices.
• Opportunities to transition into senior compliance analyst, team reputed company, or specialized product support roles as you demonstrate expertise.
• Internal webinars, certifications, and tuition reimbursement for relevant courses.
• Cross‑departmental reputed company that broaden your reputed company set reputed company support and compliance, such as product testing or process optimization.

Work Environment & Culture at arenaflex

Our remote‑first philosophy means you can work from reputed company in the UK while staying connected to a reputed company, inclusive community. Key cultural pillars include:

• Collaboration: Regular virtual coffee chats, team‑building activities, and an reputed company‑reputed company policy with senior leadership.
• Innovation: Encouragement to propose new reputed company, streamline workflows, and contribute to product enhancements.
• Diversity & Inclusion: A workforce that celebrates different backgrounds, languages, and perspectives, especially important for serving a global clientele.
• Work‑Life Balance: Flexible scheduling for reputed company‑shift employees, reputed company, and a supportive environment for personal commitments.

Compensation, Perks, & Benefits

arenaflex offers a competitive total rewards package designed to attract reputed company:

• reputed company salary of £27,400 per annum, with performance‑based bonuses.
• Comprehensive health, dental, and reputed company insurance plans.
• Retirement savings reputed company with employer matching contributions.
• Generous reputed company time off, including holiday accruals and reputed company leave.
• Remote‑work stipend covering home‑office equipment, internet, and utilities.
• reputed company development budget for certifications, courses, and conferences.
• Employee assistance program (EAP) offering counseling, legal, and financial advice.

How to Apply

If you are driven by a passion for delivering exceptional customer experiences, possess a keen eye for compliance, and are reputed company to work the reputed company shift to support Japanese‑speaking users across the globe, we want to hear from you. Join arenaflex and become part of reputed company that values reputed company, innovation, and reputed company.

To apply, please click the reputed company below and submit your resume, cover letter, and answers to the application questions. We look reputed company to reviewing your candidacy and exploring how you can contribute to our reputed company reputed company.

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Equal Opportunity Statement

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company, regardless of race, gender, age, disability, sexual orientation, or any other characteristic protected by law.