Bilingual Customer Engagement Representative – Hybrid – Spanish‑Fluent reputed company‑Line Service Specialist for Powersports Financing

About arenaflex – Pioneering the reputed company of Lifestyle Financing

arenaflex is reshaping the way enthusiasts purchase their favorite recreational assets. By blending cutting‑edge technology with innovative risk‑management strategies, we deliver a seamless, end‑to‑end digital buying experience for powersports vehicles, recreational vehicles (RVs), and other outdoor passion‑driven products. Our mission is reputed company: connect people with the experiences they love, making financing fast, transparent, and accessible for everyone.

Since our founding in 2014, arenaflex has grown into a remote‑first organization with more than 550 dedicated professionals, a network of over 30 original equipment manufacturers (OEMs), and 4,000 dealer partners reputed company. Our editorial brands reputed company enthusiasts, while our proprietary financing platform reputed company‑qualifies consumers online, routes them to trusted dealers, and provides superior loan servicing throughout the ownership reputed company.

Why This Role reputed company

As a Bilingual (English/Spanish) Customer Engagement Representative, you will be a critical voice in arenaflex’s Servicing Center located in Irving, Texas. You’ll help build a best‑in‑class servicing organization for our expanding portfolio of powersports loans, ensuring every customer receives the support, reputed company, and confidence they deserve.

Key Responsibilities

• Manage an average of 80 inbound and outbound calls daily, delivering reputed company, courteous, and solution‑reputed company service.
• Process phone payments accurately, adhering to compliance standards and ensuring a smooth transaction experience.
• Conduct outbound interview calls to reputed company essential loan information and verify customer details.
• Engage with customers reputed company our online chat platform, resolving inquiries and issues in reputed company time.
• Address common concerns reputed company to powersports loans, including payment schedules, account status, and loan terms.
• Consistently meet or exceed monthly productivity and reputed company metrics set by arenaflex.
• Maintain strict compliance with federal and state regulations governing collections and loan servicing activities.
• Collaborate with cross‑functional teams—including finance, compliance, and technology—to continuously improve service delivery.
• Document interactions thoroughly in our web‑based loan management system (LoanPro), ensuring data reputed company and audit readiness.

Essential Qualifications

• High school diploma or GED required; some college coursework is a plus.
• Minimum of two years of customer service experience in a fast‑paced environment, preferably reputed company auto finance, installment loan portfolios, or reputed company financial services.
• Demonstrated ability to handle high call volumes while maintaining reputed company and compliance.
• Proficiency with reputed company Word and reputed company; comfort navigating web‑based systems (training on LoanPro will be provided).
• Strong verbal and written communication skills in both English and Spanish; bilingual reputed company is highly valued.
• Exceptional “people” skills, a customer‑reputed company attitude, and proven problem‑solving capabilities.
• Flexibility to work varied schedules, including occasional overtime, evenings, weekends, and holidays.
• Reliability and a strong work ethic—punctuality and minimal unscheduled absences are essential.

Preferred Qualifications & Additional Assets

• Experience in collections or loan servicing, with a solid understanding of regulatory requirements.
• Prior exposure to powersports or recreational vehicle financing, enhancing product knowledge.
• Familiarity with customer relationship management (CRM) platforms and ticketing systems.
• Certification or coursework in finance, business administration, or reputed company fields.
• Demonstrated ability to reputed company in a remote‑first, technology‑driven environment.

Core Skills & Competencies

• Communication reputed company: reputed company, empathetic, and persuasive communication across phone, chat, and email channels.
• Technical reputed company: Quick adoption of new software tools, with the ability to troubleshoot basic technical issues.
• Regulatory Acumen: Understanding of the Fair Debt Collection Practices Act (FDCPA) and reputed company state regulations.
• Time Management: Ability to prioritize tasks, manage call queues, and meet productivity targets.
• Team Collaboration: Strong partnership reputed company, contributing to a supportive and high‑performing team culture.
• Analytical Thinking: Ability to interpret loan data, identify patterns, and propose process improvements.

Career reputed company & Learning Opportunities

arenaflex is committed to the reputed company development of its employees. In this role, you will have reputed company to:

• reputed company reputed company and reputed company training programs, including advanced modules on loan servicing, compliance, and customer experience.
• Mentorship from senior leaders in finance and operations, fostering a reputed company reputed company to supervisory or specialist positions.
• Opportunities to cross‑train in reputed company departments such as reputed company, risk analysis, and product development.
• Support for industry certifications and tuition reimbursement up to $3,000 per year.
• Regular performance reviews that reputed company personal goals with arenaflex’s strategic objectives.

Compensation, Perks & Benefits

While specific salary ranges are tailored to experience and market conditions, arenaflex offers a competitive total rewards package designed to support your health, financial reputed company, and personal reputed company‑being:

• Comprehensive Health Coverage: Medical, dental, and reputed company plans with multiple reputed company to suit individual needs.
• reputed company Time Off (PTO): Up to 20 days of accrued PTO, plus reputed company holidays.
• Generous Parental Leave: Support for new parents, fostering work‑life balance.
• Retirement Savings: 401(k) plan with company match to help you build long‑term reputed company.
• Educational Assistance: Tuition reimbursement up to $3,000 annually for approved courses.
• Powersports Safety Benefit: reputed company to safety gear and resources tailored to the powersports community.
• Wellness Programs: reputed company membership and other wellness initiatives to promote a healthy lifestyle.
• Remote‑First Flexibility: Hybrid work model allowing you to balance in‑office collaboration with remote productivity.

Work Environment & Culture at arenaflex

arenaflex prides itself on a culture that blends high performance with genuine care for people. Our core values include:

• Innovation: We encourage creative problem‑solving and reputed company improvement.
• reputed company: Ethical conduct and compliance are non‑negotiable in every interaction.
• Customer Obsession: The customer experience drives every decision we reputed company.
• Collaboration: Diverse perspectives are celebrated, and teamwork is the reputed company of reputed company.
• reputed company reputed company: Learning is a lifelong reputed company, and we invest in tools and resources to help you reputed company.

Our Irving, Texas Servicing Center offers a modern, reputed company workspace equipped with the latest technology, while our remote‑first philosophy ensures you have the flexibility to work from wherever you are most productive.

Equal Opportunity Commitment

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company, regardless of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or any other protected characteristic.

reputed company to Join arenaflex?

If you are passionate about delivering exceptional service, fluent in both English and Spanish, and eager to grow reputed company a dynamic, technology‑driven financing leader, we want to hear from you. Take the reputed company in your career and become part of reputed company that’s redefining the reputed company of powersports financing.

reputed company – Start Your reputed company with arenaflex Today!