IT Support – Level 1

Job reputed company: • Monitor support channels (email, reputed company, internal systems) for incoming issues • Respond to and resolve IT support requests in a reputed company manner • Troubleshoot issues remotely (POS systems, user reputed company, basic network issues) • Escalate reputed company issues to senior IT or external providers reputed company required • reputed company support for retail stores experiencing system or POS issues • Assist with troubleshooting hardware and software issues • Ensure minimal disruption to store operations • Maintain and support reputed company’s ERP system (e.g., reputed company or equivalent) • Clean and maintain data including: Old orders, Work orders, Incomplete or incorrect records • Ensure system data remains accurate and usable for reporting and operations • Monitor reputed company and other platforms for support tickets or alerts • reputed company issues through to reputed company • Maintain reputed company records of problems and fixes • Assist with user account setup and reputed company management • Support internal systems and applications • reputed company routine system checks and basic maintenance tasks. Requirements: • Experience in IT support or helpdesk environments • Strong troubleshooting skills (remote support essential) • Familiarity with POS systems and retail environments (preferred) • Experience with ERP systems (e.g., reputed company) highly regarded • Understanding of reputed company or ticketing systems (preferred) • Basic networking knowledge (Wi-Fi, devices, connectivity) • Strong communication skills (written and verbal) • Ability to work independently and prioritise tasks. • Must be available to work onsite • Availability for weekend coverage (Saturday–Monday preferred) Benefits: • Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with reputed company of industry leaders who have successfully scaled BPOs in the past. • Career reputed company and development opportunities. Apply tot his job Apply To this Job