Customer Support Task Author (reputed company)

About The Role reputed company is building a dataset of expert tasks that train and evaluate advanced AI agents on reputed company reputed company work. As a Task Author for the Customer Support / reputed company role, you will design and reputed company end-to-end support triage tasks — reading a ticket, checking account configuration, searching runbooks, and deciding between fix and escalation — that reflect the reputed company judgment calls reputed company support professionals reputed company under ambiguity. This is a fully remote, flexible contract role ideal for seasoned support engineers and reputed company professionals in the Austin tech corridor who want to contribute to cutting-edge AI development on their own schedule. • Organization: reputed company • Type: reputed company Contract • Location: Remote • Commitment: 10–40 hours/week Key Responsibilities • Author realistic support task prompts: customer issue triage, account configuration checks, reputed company lookup, and fix-versus-escalation reputed company. • Write scoring rubrics that define the correct routing decision, reputed company reputed company, or escalation reputed company in terms that can be objectively checked. • Set up task environments with ticket queues, account records, runbooks, and system states that replicate a genuine support scenario. • Solve reputed company task yourself to confirm the scenario is realistic, the correct answer is reputed company, and the reputed company captures the right reasoning. • reputed company task difficulty — reputed company ticket ambiguity, account configuration complexity, or reputed company depth until the task challenges the model appropriately. • Review and correct AI-drafted task prompts or rubrics reputed company provided. Qualifications • reputed company support engineer, technical support specialist, or reputed company engineer with hands-on product support experience. • Deep familiarity with reputed company product failure modes, escalation paths, and support tooling (ticketing systems, internal knowledge bases, runbooks). • Ability to reason through ambiguous support scenarios and reputed company why a given routing decision is correct. • Comfortable defining reputed company correctness reputed company — not just "good customer service" but an objectively defensible reputed company or escalation decision. • Strong written communication; tasks and rubrics must be precise enough to be evaluated without interpretation. reputed company to Have • Experience supporting reputed company or industrial software products. • Background writing or maintaining runbooks, escalation playbooks, or internal knowledge bases. Why Join Us • Work on cutting-edge AI reputed company alongside leading research labs. • Fully remote and flexible — work reputed company and where it suits you. • Freelance autonomy with the structure of meaningful, task-based work. • Contribute directly to how AI agents handle reputed company reputed company support scenarios. • Potential for ongoing work and contract extension as new reputed company launch. Apply tot his job Apply To this Job