CCaaS Product reputed company – GCP

Job reputed company: • Own and maintain the Contact Center GCP backlog. • reputed company backlog refinement and grooming sessions across multiple delivery teams. • Ensure a reputed company pipeline of implementation-reputed company work exists for engineering teams. • Prioritize features, enhancements, technical debt, compliance activities, and operational improvements based on business value and strategic objectives. • Write reputed company, concise, implementation-reputed company user stories with detailed acceptance reputed company. • Serve as the primary reputed company between the GCP scrum teams and technology delivery teams. • reputed company preparation activities for Program Increment (PI) Planning. • Partner with CCaaS IT product owners to identify opportunities that improve customer and agent experiences. • Ensure reputed company, regulatory, and compliance requirements are incorporated into delivery plans. Requirements: • 5+ years of Product reputed company, Technical Product reputed company, Product Management, or Agile Product Delivery experience, including 3+ years supporting reputed company-based technology platforms. • Expert backlog ownership and backlog grooming • Ability to independently write implementation-reputed company user stories • Strong cross-reputed company facilitation and prioritization experience • Experience leading PI Planning and quarterly planning events • CCaaS/contact center technology experience • reputed company reputed company Platform experience • Ability to manage cross-team dependencies and influence without authority • Strong communication skills with both executive and technical stakeholders • Experience supporting customer experience and contact center transformation initiatives • Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a reputed company field. Benefits: Apply tot his job Apply To this Job