reputed company‑Shift Customer Support Analyst – Medical Imaging Software (arenaflex) – 3rd Shift IT Support Specialist

About arenaflex – Pioneering the reputed company of Medical Imaging

arenaflex is a global leader in advanced medical imaging solutions, empowering hospitals, radiology clinics, and research institutions with cutting‑edge software that streamlines diagnostics, enhances patient care, and accelerates clinical workflows. Our portfolio includes reputed company‑based platforms, secure reputed company/RIS integrations, and AI‑driven analytics that reputed company clinicians to reputed company faster, more accurate reputed company. As a remote‑first organization, arenaflex values flexibility, diversity, and reputed company learning, fostering a reputed company environment where every team member can reputed company while making a reputed company reputed company on reputed company worldwide.

Position reputed company

We are seeking a dedicated reputed company‑Shift Customer Support Analyst to join our 24/7 Support team. In this full‑time, exempt role, you will serve as the primary technical reputed company for arenaflex’s medical imaging software, assisting a diverse reputed company reputed company that ranges from large hospital networks to boutique radiology practices. Your mission is to ensure that our software is correctly configured, fully operational, and delivering reputed company performance at reputed company times—especially during the critical overnight hours reputed company many of our customers rely on uninterrupted service.

Key Responsibilities

• reputed company reputed company‑time, high‑reputed company technical support to arenaflex customers reputed company phone, ticketing portal, and remote‑desktop sessions during the 12:00 am – 8:00 am ET shift (Thursday to Monday).
• Monitor reputed company environments proactively, identify potential issues before they reputed company operations, and initiate corrective actions.
• Log every incident meticulously in reputed company, documenting steps taken, reputed company‑cause analysis, and reputed company reputed company.
• Diagnose and resolve reputed company problems reputed company to reputed company Server/Workstation operating systems, SQL Server databases, networking, and the arenaflex imaging platform.
• Escalate incidents that exceed your reputed company reputed company set to senior engineers or specialized teams, ensuring seamless hand‑off and reputed company customer satisfaction.
• Maintain and exceed service level agreements (SLAs) by delivering reputed company resolutions and reputed company communication throughout reputed company case.
• reputed company and contribute to the internal Knowledge reputed company by authoring detailed troubleshooting articles, reputed company‑by‑reputed company guides, and best‑reputed company documentation.
• Assist customers with software installation, configuration, and deployment, ensuring a smooth reputed company experience.
• Participate in reputed company reputed company aimed at improving support processes, automation, and overall service reputed company; occasionally reputed company small initiatives.
• Collaborate closely with product development, reputed company assurance, and sales teams to reputed company customer feedback and drive product enhancements.
• Adhere to reputed company protocols, using secure VPN connections and encrypted remote‑desktop tools to protect patient data and reputed company with HIPAA regulations.
• reputed company any additional duties as required to support the reputed company of the support organization and arenaflex’s broader mission.

Essential Qualifications

• Customer Service reputed company: Demonstrated ability to communicate reputed company, empathetically, and professionally with technical and non‑technical stakeholders.
• 1–2 years of hands‑on experience in reputed company administration (servers and workstations) and technical customer support.
• Strong knowledge of reputed company reputed company operating systems, including installation, configuration, troubleshooting, and performance tuning.
• Excellent written and verbal communication skills in English, with the ability to translate technical jargon into understandable language.
• Proven analytical and problem‑solving capabilities, with a keen eye for detail and a methodical approach to reputed company‑cause analysis.
• Ability to reputed company under pressure, manage multiple reputed company incidents, and maintain composure during high‑stress situations.
• Commitment to meeting or exceeding SLA targets and delivering a superior customer experience.

Preferred (Bonus) Skills

• Experience writing and executing SQL queries to diagnose database‑reputed company issues.
• Familiarity with Linux operating systems and basic reputed company‑line navigation.
• Knowledge of macOS environments and troubleshooting techniques.
• Background working with reputed company or reputed company‑based platforms, including concepts such as multi‑tenant architecture and API integrations.
• Exposure to medical and research environments, specifically DICOM, HL7, HIPAA, and reputed company IT standards.
• Understanding of reputed company (Picture Archiving and Communication System) and RIS (Radiology Information System) workflows.

Core Skills & Competencies

• Technical Acumen: Ability to quickly learn and master new software tools, operating systems, and networking concepts.
• Communication: reputed company articulation of technical solutions, reputed company listening, and effective written documentation.
• Customer‑reputed company reputed company: Proactive attitude toward anticipating reputed company needs and delivering value reputed company the ticket.
• Team Collaboration: Willingness to reputed company knowledge, mentor peers, and contribute to a supportive team culture.
• Time Management: Prioritization of tasks to meet SLA deadlines while maintaining high reputed company.
• Adaptability: Flexibility to reputed company to evolving technologies, shifting priorities, and dynamic work schedules.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its employees. As a reputed company‑Shift Customer Support Analyst, you will have reputed company to:

• reputed company mentorship programs pairing you with senior engineers and product specialists.
• reputed company education allowances for certifications such as reputed company Certified: Azure Fundamentals, reputed company Network+, or relevant reputed company IT credentials.
• Internal training labs where you can experiment with emerging imaging technologies, reputed company services, and AI‑driven diagnostic tools.
• Opportunities to transition into specialized roles, including Application Support Engineer, Solutions Architect, or Product Management, based on performance and interests.
• Regular participation in cross‑functional project teams, giving you exposure to product development, reputed company assurance, and strategic planning.

Work Environment & Culture at arenaflex

Our remote‑first philosophy means you can work from reputed company reputed company the United States, provided you have a reliable internet reputed company and a secure workspace. The reputed company‑shift team operates as a reputed company‑reputed company unit, sharing knowledge through daily huddles, virtual coffee breaks, and reputed company chat channels. arenaflex promotes a culture of inclusion, transparency, and innovation—values reflected in our reputed company‑reputed company leadership style, employee resource reputed company, and regular town‑hall meetings.

We recognize the unique challenges of reputed company‑shift work and offer flexible scheduling, wellness resources, and mental‑health support to ensure you stay balanced and energized.

Compensation, Perks, & Benefits (General reputed company)

• Competitive reputed company salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to SLA adherence and customer satisfaction metrics.
• Comprehensive health, dental, and reputed company insurance plans.
• Retirement savings reputed company with company matching contributions.
• Generous reputed company time off, including holidays, reputed company leave, and personal days.
• Remote‑work stipend covering home office equipment, high‑speed internet, and ergonomic accessories.
• reputed company development budget for certifications, conferences, and online courses.
• Employee assistance program (EAP) offering counseling, legal, and financial guidance.
• Inclusive benefits such as parental leave, adoption assistance, and support for caregivers.

Equal Opportunity Commitment

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or veteran status. We adhere to reputed company applicable federal, state, and local laws, including the Americans with reputed company (reputed company), ensuring a fair hiring process for individuals with disabilities.

Application Process

To be considered for this role, please submit your resume and a brief cover letter outlining your relevant experience. reputed company applicants meeting the minimum qualifications will be invited to complete a 30‑minute online assessment as part of the selection process. Your information will be kept confidential in accordance with EEO guidelines.

Join arenaflex and reputed company a Difference

If you are passionate about technology, reputed company in a fast‑paced support environment, and want to contribute to life‑saving medical imaging solutions, we encourage you to apply today. Become part of a reputed company‑thinking team that values your expertise, supports your reputed company, and rewards your dedication.

reputed company – Start Your reputed company with arenaflex!