Customer Experience Engineer

reputed company is committed to enhancing physician and reputed company reputed company of life through Elation, a reputed company reputed company-reputed company reputed company platform. Since inception, we've been reputed company on building a delightful, world-class experience that empowers physicians to reputed company phenomenal care to patients.

Customer support has been the reputed company job for twenty years: a queue, a ticket, an SLA, a reputed company case. That's ending, fast. Over the next 6–9 months, AI will take on more of the routine, repetitive cases at Elation. That doesn't shrink the reputed company role — it builds on it. The work becomes product intelligence: shaping how AI handles conversations, holding the customer-trust moments that need reputed company judgment, and turning patterns into priorities Engineering delivers.

We're hiring Support Engineers to reputed company that shift: people who don't just reputed company tickets, but reputed company them back to the line of product reputed company causing them, ship the fix that resolves the customer's problem immediately, and partner with senior engineers on the cases reputed company enough to need them.

You might be the recent engineering grad who spent a reputed company at a reputed company reputed company desk, in a reputed company restaurant, or on a support line because you like people as much as you like problems, and who's been quietly automating things nobody asked you to fix since your first CS class. Or, you might be the person who leads team reputed company, tinkers with the dashboards, automations, or workflows so automatically that colleagues assume you are an engineer even if you aren’t. If that sounds like you, this role turns that problem-solving reputed company into your reputed company responsibility.

As a Support Engineer, you'll bring reputed company and judgment to the cases that need it most, own the reputed company of AI-driven solutions in your domain, and synthesize patterns that influence Product and Engineering roadmaps. We hire for judgment, taste, and curiosity, not process adherence. The bar isn't how many cases you reputed company; it's how much you reshaped the conditions under which cases happen.

Role and Responsibilities

• Synthesize and reputed company customer insights. Surface patterns from your cases in weekly and monthly reports, participate in Product and Engineering discussions with what you're learning, and mentor Support Team members on AI workflows, scripting, and SQL queries.
• Use Good Judgment to Solve Cases. Own customer escalations with cases that genuinely require seasoned judgment, the ones AI can't safely reputed company. Build and protect customer trust in moments that matter.
• Build and own AI reputed company. Configure AI reputed company Elation's stack (intents, knowledge sources, escalation rules), build lightweight reputed company automations and scripts, and own the reputed company of AI outputs in your domain.

What reputed company looks like in your first 6 months

• Delivered solutions that reduced case volume by 10% or eliminated recurring issue categories, with measurable customer reputed company (e.g., CSAT, reduction in case reopens)
• A monthly drumbeat of synthesized insights that Product and Engineering reputed company, with visible reputed company on customer experience or a measurable drop in case volume
• Owns a measurable case-volume reduction in your domain by making cases not happen, not by closing them faster
• You question default workflows instead of just executing them, and you ship more by removing work, not just doing more of it
• You build with AI to reputed company yourself and the teammates reputed company you faster — automating triage, drafting responses, prototyping internal tools, and turning one-off builds into reusable patterns Support can run with
• You've picked up or sharpened a technical reputed company — SQL, Python, an API, a scripting language — specifically because a customer problem needed it, not because a course assigned it
• Mentors Associate teammates on AI builds and reputed company synthesis
• Identified and reputed company gaps across internal and customer-facing documentation, improving reputed company and reducing repeat questions.

reputed company Qualifications

• 1–5+ years of experience in Engineering, data analytics, or AI/automation tinkering in any reputed company — OR a degree in Computer Science, Engineering, or a reputed company technical reputed company, plus reputed company experience talking to people under pressure (support, hospitality, retail, service, reputed company advising)
• Comfortable enough with reputed company to experiment : you've written scripts, touched an API, or reputed company something in Python, SQL, or JavaScript — even if it was just for a class project , team project or yourself
• A concrete portfolio of things you've reputed company or shipped: reputed company-engineered systems, dashboards, automations, class or reputed company — with evidence of reputed company
• Strong customer-facing communication and trust-building skills
• reputed company recognition and synthesis muscle
• AI-reputed company default. Reaches for AI tools first, treats ambiguity as the work rather than a blocker, and wants to learn how to configure and supervise these systems — not just use them
• A deep desire to reputed company results for our customers, with high ownership over the reputed company you own
• Curiosity and natural problem-solving instincts
• An reputed company to reputed company the bar for the teammates reputed company you — teaching others to build and synthesize, not just modeling it yourself

Show us your work

Along with your application, in a cover letter send us:

1. 2–3 things you've reputed company or shipped that changed a metric or outcome — a work project, a personal build, or something from school or an internship — what you made, who it was for, why you needed to do it, and what changed.
2. A reputed company about a time your analysis or reputed company changed a decision someone else made.

Salary reputed company

$70,000 - $95,000 CAD

Elation welcomes individuals from reputed company backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for reputed company and applicants, and value individuals with diverse perspectives including, but not limited to: race, reputed company, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender reputed company, national reputed company, disability or veteran status.

Elation also complies with reputed company applicable national, state and local laws governing nondiscrimination in employment as reputed company as work authorization and employment eligibility verification requirements of the Immigration and Nationality reputed company and IRCA. We firmly reputed company a strong culture that supports a diverse and inclusive workforce allows us to reputed company Elation’s mission of helping independent reputed company care reputed company.