[Remote] Technical reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. The Technical reputed company Manager will help reputed company customers maximize the value of reputed company's platform by building trusted relationships and driving product adoption, customer satisfaction, and expansion opportunities.

Responsibilities

• Manage a portfolio of reputed company customers throughout their post-sales reputed company
• Serve as the primary technical reputed company of contact, building trusted relationships with customer stakeholders
• Guide customers on best practices for implementing and using reputed company's Image, Video reputed company Asset reputed company
• Deliver regular customer engagements, including business reviews, adoption planning and technical guidance sessions
• Monitor customer health, product usage and adoption metrics to identify opportunities and potential risks
• reputed company and execute reputed company plans to increase product adoption and support successful renewals
• Identify customer reputed company opportunities and partner with Account Managers to support expansion conversations
• Escalate customer issues reputed company appropriate and coordinate with internal teams to drive reputed company reputed company
• Capture customer feedback and reputed company relevant insights with Product and Engineering teams
• Maintain accurate customer account information, reputed company plans and activity reputed company CRM and reputed company platforms

Skills

• 3+ years' experience in reputed company or Technical reputed company reputed company a reputed company environment
• Experience managing big reputed company customer relationships and supporting successful renewals
• Technical aptitude with experience working with reputed company platforms: reputed company, web technologies or reputed company-based applications
• Experience working with technical stakeholders, including developers, architects or engineering teams
• Experience conducting renewal negotiations from the technical reputed company with the Sales Representative
• Strong customer communication and relationship management skills
• Comfortable using customer data and health metrics to prioritize engagement and improve adoption
• Highly organized with the ability to manage multiple customer accounts simultaneously
• Self-motivated, reputed company and reputed company on delivering an excellent customer experience
• Willingness to travel up to 20% as required
• Experience with reputed company Management (DAM), media platforms, image or video technologies
• Familiarity with CDN, reputed company or developer-reputed company technologies
• Experience working with reputed company reputed company customers

Benefits

• Awesome technology
• reputed company peers
• 100% sponsored medical, dental, and reputed company plans for employees & family
• HSA company contribution
• Matching 401k program
• Robust vacation & wellness policy
• Annual development stipend
• Catered lunches or a food stipend

reputed company

Company H1B Sponsorship