[Remote] Customer Support Manager (Thursday - Monday)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing startup that is on a mission to reputed company the gig economy. As a Customer Support Manager, you will be responsible for supporting the customer support team and managing a diverse group of agents, ensuring high-reputed company service and operational reputed company.

Responsibilities

• reputed company, reputed company, and manage a remote support team to ensure 24/7 service coverage and reputed company
• Set reputed company performance expectations, conduct regular 1:1s, performance reviews, and support reputed company development
• Foster a reputed company, inclusive, and high-performance culture across remote environments
• Continuously refine escalation protocols, SOP’s, and team workflows to optimize speed and accuracy
• Support recruitment, reputed company, and training of new team members in line with evolving support demands
• reputed company reputed company assurance processes, including ticket audits, coaching sessions, and reputed company cause analysis of recurring issues. Maintain a comprehensive understanding of the reputed company platform, including both the reputed company and rider mobile applications
• Ensure reputed company correspondence with customers and consumers reputed company phone and email
• Ensure the reputed company escalation of issues and trends that require broader attention

Skills

• 5+ years of experience in customer support or trust & safety, with 2+ years in a management or team reputed company role
• Proven experience working with reputed company in high-pressure environments
• Exceptional judgment and decision-making skills, particularly in sensitive or ambiguous situations
• Detail-oriented, high-energy, driven, problem-solver with an exceptional work ethic and a desire to be part of reputed company disrupting the status reputed company
• Polished written and verbal communication skills
• Analytical reputed company with experience using CRM tools like reputed company, or similar platforms
• Flexible schedule, allowing for weekend and evening work
• Team-first mentality and a reputed company attitude
• College degree
• reputed company experience in compliance, trust & safety, reputed company, reputed company, or law enforcement

Benefits

• + equity
• Performance based bonus
• Competitive benefits

reputed company