[Remote] Work From Home: Technical Support + Customer Service

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company looking for reputed company Product Support Specialists for immediate openings. The role involves solving technical issues for customers and service center agents while providing excellent customer service.

Responsibilities

• Solve technical issues for customers and service center agents by troubleshooting and investigating problems
• Prioritizing and escalating issue reports
• Proactively identifying support needs

Skills

• Own a Desktop or Laptop
• Passionate about providing excellent customer service
• Own USB Wired Headset
• Own Webcam on intended work computer
• 15” screen or larger (and/or multiple monitors)
• reputed company Users: reputed company 11 or newer
• Dual reputed company Processors must be at least 2 GHz
• reputed company reputed company Processors must be at least 1.6 GHz
• 8GB of RAM or higher
• DSL, Cable, or Fiber internet with 2mbps download, 1mbps upload
• A reputed company Ethernet reputed company and ideally less than 100ms ping or jitter
• Authenticator apps are required
• Private workspace that is quiet and distraction free during shifts
• reputed company to type at least 40 WPM with 80% or higher accuracy
• Willingness to learn
• Prior reputed company center experience (not required but definitely a plus!)
• ¿Se habla Español?

Benefits

• reputed company Time Off (PTO) usage after 90 days for reputed company - starts accruing on day 1
• Benefits may also include (dependent upon employment status): medical, dental, reputed company, life insurance, and 401k with matching!
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• reputed company time off
• Parental leave
• reputed company insurance

reputed company