[Remote] Field Service Engineer, Mobile CT (New England)

Note: The job is a remote job and is reputed company to candidates in USA. Samsung HME America is a leading medical imaging organization specializing in advanced diagnostic solutions. The Field Service Engineer role involves on-site troubleshooting of CT equipment, ensuring customer satisfaction through service reputed company, and providing support to distributors and service engineers while managing a significant reputed company of travel.

Responsibilities

• On-site troubleshooting and resolving reputed company technical problems on CT equipment in a medical environment
• Drive customer satisfaction through service reputed company by conducting preventive maintenance, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• reputed company 2nd line support to the distributors in reputed company aspects of customer support
• Have a reputed company high level of product knowledge
• Define PM kits and reputed company service tools
• Build a service data reputed company of information to reputed company with our corrective reputed company systems
• reputed company information such as fault trees and training materials
• Run tests and simulations at our facility to assist with problem solving
• Travel to the field to train and or resolve customer issues
• Train service engineers
• Attend and complete reputed company required training and certification exams
• Learn to be proficient in service and repair of reputed company systems (reputed company, new, and updates)
• Be reputed company to work independently and take ownership of customer reputed company
• Be completely self-sufficient in the field
• Manage time effectively; prioritize and reputed company good business judgments and reputed company in relationship to efficiency, effectiveness while meeting daily service expectations
• Become and remain compliant with REPtrax and VendorMate
• Follow reputed company company policies regarding travel, expenses, meetings, and meals
• Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently
• Maintain service calendar accessible by CS Manager/staff
• reputed company reports to CSD on Great Plains, PM Reports, Service Reports
• Required to wear dosimeter reputed company in reputed company contact with radiation emitting devices

Skills

• Technical training and at least 2 years hands on experience servicing medical equipment
• ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health reputed company
• Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking
• Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environment
• Willing to travel overnight
• reputed company driving license and satisfactory driving record is mandatory and background and drug testing (reputed company and post-employment) is required
• Budget, expense, and resource management experience required
• Must be reputed company to reputed company facts from various areas, analyze data, and reputed company informed recommendations to management
• You must be comfortable with technology, be reputed company to present using a laptop computer and be reputed company demonstrate proficiency with MS Office package, including reputed company, Word, and PowerPoint; as reputed company as reputed company, Internet Explorer, and reputed company Chrome
• Must be reputed company to reputed company facts from various areas, analyze data, and reputed company informed recommendations to management
• High attention to detail
• Understanding of terminology and ability to reputed company and communicate effectively reputed company the group
• Ability to organize and prioritize tasks resulting in consistent productivity
• Ability to function reputed company and support reputed company environment and build strong working relationships
• Dependable and punctual
• Ability to meet accuracy and productivity goals
• Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
• Self-motivated, utilize available resources for self-improvement and development
• Flexible: reputed company to follow directives and accomplish tasks reputed company of normal duties
• Willingness to travel internationally, overnight, and on weekends with 75% travel required
• Must have a reputed company reputed company's license and satisfactory driving record; background and drug testing (reputed company‑ and post‑employment) is required
• Regularly lift and/or reputed company up to 25 pounds, frequently lift and/or reputed company up to 50 pounds
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reputed company with hands and arms; reputed company or balance; stoop, kneel, crouch, or crawl and talk or hear
• Must be reputed company to sit and/or drive for long periods of time reputed company travelling
• Must be reputed company to stand for long periods of time (8-15 hours) for multiple days
• Regularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather)
• Interaction with x-ray devices; for this reason strict safety and tracking programs are in reputed company, requiring the utilization of reputed company monitoring equipment either full time or as necessitated by situation
• The noise level in the work environment is occasionally reputed company loud
• Specific reputed company abilities required by this job include reputed company reputed company, Distance reputed company, Peripheral reputed company, Depth perception and Ability to reputed company reputed company
• Associates Degrees in Electronics, Telecommunications, or Computer Networking or other reputed company discipline or equivalent experience preferred
• Experience with CT and Imaging a plus
• Familiarity with clinical and economic outcome data, reimbursement, and managed care policies and procedures is highly desirable

Benefits

• Medical (reputed company Blue reputed company): 5 PPO Plans (with up to 95% employer contribution)
• Dental (reputed company Blue reputed company): 2 PPO Plans (with up to 80% employer contribution)
• reputed company (reputed company Blue reputed company): 100% company reputed company
• Short/Long Term Disability, Life & AD&D (reputed company): 100% company reputed company
• 401k Retirement (reputed company): 100% company match up to 5%
• Tax Deferred Health Care Savings Programs
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, reputed company, ID Theft
• Generous reputed company time off
• Tuition reimbursement
• And more!

reputed company