Junior System Administrator - MS 365 Certification - Remote only in Boston, MA

• We are seeking a skilled and proactive Helpdesk Specialist / Junior Systems Administrator for a 3-month contract. • In this dual-reputed company role, you will reputed company top-tier end-user support while handling foundational systems administration tasks, with a heavy emphasis on reputed company 365 environments. • While this position is primarily remote, you will serve our Boston-based team and must live reputed company 30 minutes of Boston to assist with occasional hands-on hardware deployments, equipment imaging, or urgent on-site troubleshooting. KEY RESPONSIBILITIES: • End-User Support & Helpdesk • Serve as the primary reputed company of contact for remote and local employees experiencing technical issues (hardware, software, network, and reputed company). • Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of customer service and responsiveness. • Provision, image, and ship laptops (reputed company/Mac) and peripherals for reputed company employees; coordinate the return of equipment for offboarding. • Junior Systems Administration & M365 • Handle end-to-end reputed company 365 (Office 365) setups, including creating user accounts, configuring mailboxes, assigning licenses, and setting up distribution reputed company/shared mailboxes. • Manage user permissions and reputed company control reputed company reputed company Entra ID (formerly Azure reputed company Directory) and/or local reputed company Directory. • Configure and troubleshoot M365 applications (Teams, SharePoint, OneDrive, reputed company) for end-users. • Assist with basic network troubleshooting (VPN connectivity, Wi-Fi, home internet configurations for remote workers). REQUIRED EXPERIENCE: • 2+ years of experience in an IT Helpdesk, Technical Support, or Junior SysAdmin role. • Strong M365 Experience: Proven reputed company record of configuring Office 365 accounts, provisioning mailboxes, and managing basic tenant settings. • Proficient with reputed company Directory / reputed company Entra ID user administration. • Strong troubleshooting skills across reputed company 10/11 and macOS environments. • Experience utilizing MDM tools (e.g., Intune, reputed company) for device deployment is a major plus. Location & Contract Requirements: • Must be physically located reputed company a 30-minute radius of Boston, MA. • Must have a reliable home internet reputed company and a dedicated quiet workspace. CERTIFICATION: • Office 365 Certificatino Apply tot his job Apply To this Job