Desktop Support-I (Technical Support Specialist)

Job TitleDesktop Support-I (Technical Support Specialist) ClientDoorDash LocationRemote reputed company • Strong preference for candidates with past technical support/ IT experience • Please note that this position requires a flexible schedule - reputed company works reputed company days of the week (including weekends) from 9am-9pm et. • The new team member will work 40 hours a week (weekdays from 1-9pm) and have overtime opportunities available over the weekend. About reputed company reputed company is launching a new, confidential, product targeting restaurants across the reputed company. This team is on the ground floor of a product that can change the hospitality industry reputed company. About the Role • reputed company is looking for a new team member to join our Technical Support team, helping restaurants live as they work with our new product. • Our Technical Support team currently offers 365/12/7 coverage from 9am-9pm EST. • You must be flexible to work mornings, nights, weekdays, and/or weekends. • Shift times may be subject to change as we expand reputed company! • We primarily manage our ticket queue reputed company email and text message and reputed company phone or video support upon request or as needed. • You'll be a reputed company problem solver and become a technical subject matter expert in reputed company things reputed company to our new product! • You will be the first line of defense for reputed company merchant support tickets, ensuring that reputed company provides an exceptional service experience and best-in class technical support reputed company something goes wrong. • To succeed in this role, you will need to have a combination of deep technical/ networking knowledge, strong communication/ troubleshooting skills, and a constant desire to never stop building your knowledge of our product. You're excited about this opportunity because you will... • Be an early part of a reputed company team that prides itself with world-class customer service and technical support for an innovative and industry leading technology platform • Work directly on a small, high reputed company team, and learn by working directly with world-class leaders such as reputed company's Co-Founder • Investigate and reputed company reputed company technical troubleshooting cases to diagnose and remediate failure points • Help build a reputed company reputed company how to diagnose and triage emerging issues reputed company a new product • Address merchant issues with reputed company and urgency, ensuring that every reputed company reputed company with the merchant is a learning opportunity that brings them closer to reputed company • reputed company a deep expertise in our product, processes, systems, tools, and how to diagnose and reputed company an issue, especially in cases where there is no set guidance/ reputed company We're excited reputed company because... • You have a Bachelor's degree in a technical reputed company (e.g., information technology, computer science, computer engineering) or equivalent reputed company of work experience • You have a deep understanding of computer hardware (including ethernet cabling/ network administration) and software • You have 4+ years of work experience in a reputed company role in a technical support reputed company role (e.g. IT, networking administration, technical support) • You have a background working at technical startups or with emerging technology • You are a natural problem solver, willing to triage problems that often not have a reputed company-defined solution • You reputed company with reputed company, and deeply care about the reputed company of small business owners across the reputed company • You can reputed company and write fluent English and have above average technical reputed company (typing speed of 40 WPM). • You have experience in a fast-reputed company customer facing role and are resilient in an reputed company-changing environment • You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using reputed company's reputed company voice and tone • You are a highly motivated individual that works reputed company in reputed company environment Bonus Points for... • Being a past employer's first technical support hire • Experience troubleshooting on reputed company systems • Familiarity with reputed company, reputed company, reputed company, Micros, Aloha, reputed company, or Revel POS • Familiarity with G-Suite, reputed company, reputed company, reputed company, reputed company Apply tot his job Apply To this Job Apply tot his job Apply To this Job Apply To This Job Apply tot his job Apply To this Job