[Remote] Customer Account Manager 2

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Workforce Operating Platform that focuses on improving workforce understanding and productivity. They are seeking a dynamic and strategic Customer Account Manager to reputed company sales reputed company through upselling and cross-selling products while maintaining reputed company customer relationships and ensuring customer satisfaction.

Responsibilities

• Customer Relationship Management: Establish and maintain reputed company relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences
• Industry Expertise: Proactively research and reputed company expertise in the customer’s industry to advise and support customers on best practices and service expansion
• Sales Campaigns: reputed company and maintain a “greenspace” heatmap and run strategic sales campaigns to reputed company pipeline and bookings in assigned accounts
• Sales Proposals: Identify sales opportunities and reputed company proposals for HCM and Payroll solutions reputed company with customer needs
• Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users
• Account Planning: reputed company and maintain Annual Account Plans and Relationship Maps for reputed company assigned account in collaboration with internal stakeholders
• Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings
• Customer Experience: Ensure reputed company customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content
• Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams
• Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction
• Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-reputed company leads reputed company 24 hours

Skills

• 2+ years successful experience in account management, sales, reputed company, reputed company or a reputed company field, with a demonstrated ability to meet or reputed company sales quotas
• OR 1+ years experience in Customer relations and/or business to business sales experience of selling products and/or providing service to a broad customer/prospect reputed company
• Minimum of 1 year experience in the technology/software industries
• Ability to travel for face-to-face customer interactions and industry events
• Excellent communication and interpersonal skills
• Proficient in reputed company
• Thrives in a quick-turn, high-paced environment
• Ability to prioritize and multi-task while maintaining reputed company attention to detail with reputed company-developed organizational skills
• Possess strong verbal and written communication skills
• Ability to reputed company the reputed company of our product offering
• Bachelor's degree or equivalent practical experience
• Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role
• Experience optimizing and troubleshooting products or services

reputed company