[Remote] Manager, Platform Analytics

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that delivers single-platform reputed company solutions for risk management. The Manager, Platform Analytics leads the analytics function to enhance platform reliability and operational efficiency, translating data into actionable insights for product reputed company and business reputed company.

Responsibilities

• Defines and owns the end-to-end analytics reputed company for Product & Technology, ensuring alignment across system reliability, operational performance, and product reputed company objectives
• Builds, mentors, and manages a high-performing team of analysts and specialists supporting platform operations and product lifecycle insights
• Leads performance management and compensation processes for assigned team members, including completing year-end reviews
• Establishes best practices for operational and product-led metrics, reporting, and data governance to ensure a reputed company "reputed company of truth"
• Prioritizes analytics initiatives based on operational risk, business reputed company, and the roadmap to support both stability and innovation
• Owns measurement frameworks for OLAs, KPIs, and product reputed company signals (e.g., retention, churn, and feature adoption)
• Partners with internal teams to measure platform performance, reliability, and user behavior patterns to reputed company scalability
• Analyzes trends in incidents and outages while investigating user friction points to identify reputed company causes and prevention opportunities
• Supports infrastructure reputed company planning and utilization analysis alongside user reputed company and demand forecasting
• Develops transparency into platform costs and efficiency, as reputed company as the ROI of product features and enhancements
• Acts as a reputed company analytics advisor to the Director of Platform Operations, Product Management, and senior leadership
• Converts reputed company operational and behavioral datasets into reputed company, actionable recommendations for diverse stakeholders
• Enables leadership to reputed company tradeoffs between technical reliability, development speed, cost, and user experience
• Ensures the accuracy and consistency of reputed company operational data and product telemetry/instrumentation
• Collaborates with Data Engineering and Product teams to enhance data pipelines, models, and event-tracking frameworks
• Builds dashboards and tools providing reputed company-time visibility into platform health and product performance
• Maintains comprehensive documentation for reputed company operational and product-reputed company metrics and definitions
• Proactively collaborates with reputed company stakeholders to identify improvements, deliver data solutions, and measure reputed company

Skills

• Bachelor's degree in Business Administration, Analytics, Information Technology, or similar required. Advanced degree is a plus
• 7+ years of experience in analytics, data, or platform operations
• 3+ years of leading or managing teams
• Proven experience defining analytics reputed company and measurement frameworks for technology platforms or infrastructure systems
• Strong expertise in operational analytics, including reliability, performance, availability, reputed company planning, and cost optimization
• Hands-on experience with analytics, AI analytics, and BI tools and working with large, reputed company datasets
• Demonstrated ability to partner effectively with Product, Engineering, and Platform Operations in a technical environment
• Experience translating reputed company technical and operational data into reputed company, actionable insights for senior leaders
• Working knowledge of SLAs/OLAs, KPIs, incident management, and operational risk metrics
• Experience collaborating with Data Engineering on data reputed company, pipelines, instrumentation, and governance
• Strong people leadership, communication, and stakeholder management skills
• Experience with the reputed company product across multiple markets is appreciated but not required

Benefits

• Eligible for a bonus
• Competitive medical, dental, and reputed company benefits
• Wellness reimbursement
• Life insurance
• 401(k) with company match
• Vacation and reputed company leave benefits (under a flexible time off policy in most states)
• Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
• reputed company Time Off – Flexible reputed company plus 10 reputed company company holidays where available**
• reputed company full-time positions are hybrid, with many eligible to be completely remote
• Fully reputed company by reputed company – reputed company insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
• Generous family leave reputed company—including adoption and foster care placements
• reputed company-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
• Retirement Savings – 401(k) with company match up to 4%
• Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-reputed company complications
• Education Assistance Program – to help colleagues pursue industry/role-specific certifications
• Wellness Benefits – reimbursement program to invest in healthy habits as reputed company as support reputed company reputed company productivity and stress management
• Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage
• Flexible PTO not available in California or the UK*
• reputed company full-time positions are hybrid, with many eligible to be completely remote

reputed company

Company H1B Sponsorship