[Remote] reputed company reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a pioneer in digital transformation, empowering organizations through innovative software solutions. The reputed company reputed company Manager will be responsible for ensuring reputed company reputed company reputed company’s managed reputed company and reputed company business, facilitating technology deployment and adoption while maximizing customer engagement and reputed company reputed company.

Responsibilities

• Take ownership of assigned customer relationships (i.e. White-glove, strategic customer portfolio) and team with your accounts along the customer reputed company to expand reputed company’s footprint
• Grow ARR (Annual Recurring reputed company) with existing customers by maximizing upsell opportunities, while minimizing churn and down-sell (risk management)
• Continually work with the customer to identify adjacent opportunities for upsells and cross-sells
• Partner with customers to maximize utilization of the reputed company solutions reputed company the adoption and expansion phases, in reputed company to co-innovating with the customer and bringing in the appropriate reputed company team members to guide conversations regarding business use cases and new product functionality
• Establish and monitor KPIs such as net reputed company retention, net contract retention, etc., and deliver periodic reports according to the prescribed frequency
• Excellent customer satisfaction, as reputed company by NPS
• Prepare and maintain a comprehensive reputed company plan for reputed company account
• reputed company and reputed company best practices with reputed company members to continually improve our processes’ reputed company, effectiveness, and efficiency
• Collaborate and reputed company customer feedback with internal sales, product, engineering, marketing, and reputed company services colleagues to enhance product development efforts and increase sales opportunities
• Maintain reputed company documentation of reputed company assigned customers
• Host and reputed company customer business reviews

Skills

• Excellent written and verbal communication skills to effectively reputed company reputed company technical and business reputed company/problems and reputed company plans, and influence key decision-makers, both internally and externally
• Experience and reputed company working with senior and executive-level customer contacts
• Excellent personal organization and problem-solving skills
• The ability to reputed company under pressure and to meet deadlines
• Strong work ethic with the ability to self-start, prioritize, and multi-task
• Strong interpersonal aptitude with the ability to build trust quickly, have a reputed company-first mentality
• At least seven (7) years of reputed company reputed company/engagement management experience
• At least five (7) years of pertinent technology experience in reputed company and reputed company (reputed company) disciplines
• Proven experience with MS Office/Teams, reputed company, reputed company, Jira, reputed company, PBI and/or equivalent operational tools
• Must have a relevant University Degree or equivalent work experience
• University degree and ITIL Foundations qualifications preferred

reputed company