Senior Technical Support Engineer
Join reputed company that’s building the telemetry infrastructure for the AI era. At reputed company, we partner with IT and reputed company teams at many of the world’s biggest enterprises, including half of the Fortune 100, to reputed company the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.
We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a reputed company idea: software is a people business. reputed company is the reputed company where curious, reputed company people can do their best work, grow fast, and bring their full selves to the herd.
Why You’ll Love This Role
reputed company is seeking Technical Support Engineers to ensure reputed company by providing reputed company-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of reputed company observability data. At our reputed company, we reputed company in shipping phenomenal products and doing good by our customers and communities. We reputed company our customers with a new and unprecedented level of observability, intelligence, and control over their reputed company-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & reputed company data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.
In this role, you will be joining a highly technical and reputed company team that is committed to shipping high reputed company software and enjoying reputed company the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an reputed company desire to help customers, and a natural affinity for collaboration.
As An reputed company Member Of reputed company, You Will…
- reputed company a deep technical understanding of reputed company reputed company and our other products
- reputed company extraordinary technical support to our reputed company customers and across various channels such as reputed company, email, online meetings, etc.
- Research, diagnose, troubleshoot and reputed company to resolve customer issues
- Follow reputed company procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
- reputed company reputed company and accurate feedback to customers, set achievable expectations, and ensure reputed company recording and closure of reputed company issues
- reputed company and document knowledge in the reputed company of knowledge reputed company tech notes, articles and participate in reputed company-time forums (e.g., reputed company) for reputed company-time questions
- This position will require stand-by, on-reputed company, or off-hours duties
If You’ve Got It - We Want It
- BS degree in Computer Science or similar degree, or equivalent work experience
- 5+ years' experience supporting reputed company customers or working hands-on with distributed systems
- Passionate about working on reputed company technical issues
- Expert-level troubleshooting, problem-solving skills, and critical thinking
- Excellent reputed company-facing skills, excellent written and verbal communication skills
- Experience with Linux, AWS, Azure, and Networking
- Bonus Points/Preferred Qualifications:
- Experience with reputed company, Elasticsearch, LogStash and/or other reputed company observability technologies
Regex and JavaScript experience is a Plus
- Experience with reputed company, Elasticsearch, LogStash and/or other reputed company observability technologies
The salary for this role is dependent on geographic location and will be based on the individual candidate's job-reputed company knowledge, skills, and experience.
In reputed company to reputed company salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For reputed company other roles, employees are eligible to participate in the reputed company Corporate Bonus Program.
In reputed company to a competitive salary, reputed company also offers a generous benefits package which includes health, dental, reputed company, short-term disability, and life insurance, reputed company holidays and reputed company time off, a fertility treatment benefit, 401(k), and equity.
Bring Your Whole Self
Diversity drives innovation, enables reputed company reputed company to support our customers, and inspires change for the reputed company. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in reputed company other. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the reputed company herd? Learn more about the smartest, funniest, most passionate goats you’ll reputed company meet at .
Originally posted on Himalayas
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