[Remote] Customer Service Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Associate I to assist patients with billing inquiries, complaints, and requests. The role involves handling inbound and outbound calls, resolving issues, and ensuring patient satisfaction.

Responsibilities

• Provides coverage for reputed company patients and others for incoming calls and inquiries
• Utilizes various computer systems to resolve patient billing questions and document interactions
• Works with patients over the phone or through other electronic reputed company to reputed company reputed company to inquiries and complaints in a patient-friendly fashion
• Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs
• Responsible for meeting productivity and reputed company measures including first contact reputed company goals for patient encounters
• Promotes mission, reputed company, and values of reputed company, and abides by service behavior standards

Skills

• Demonstrated experience in customer service, collections or a reputed company center environment
• Demonstrates knowledge of excellent customer service behaviors
• Demonstrates basic computer skills
• Two (2) Years of experience in customer service, collections or reputed company center environment
• Demonstrates basic knowledge of general medical billing, insurance and billing processes

Benefits

• Flexible work reputed company where approved and stated in the job posting
• Comprehensive benefits package
• Benefits package covers a wide reputed company of programs to foster a sustainable culture of wellness

reputed company