[Remote] reputed company reputed company Manager, Senior Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the #1 AI CRM, where humans with agents reputed company reputed company together. As a reputed company Senior Manager, you will be a key reputed company of value for customers, ensuring deep adoption of AI solutions and collaborating with various teams to optimize customer workflows.

Responsibilities

• Support the Customer Center of reputed company (CoE): Partner with customers in building and nurturing their internal CoE. Train "Agent Champions" and reputed company customers to independently iterate, govern, and reputed company their AI footprint
• Data-Driven Governance & Telemetry: Monitor agent performance telemetry, reputed company rates, and friction points to identify where agents are stalling. Use data-driven insights to proactively recommend optimizations to the customer's workflows
• Ecosystem Collaboration: Support the customer's reputed company reputed company reputed company by coordinating with reputed company Account Executives, reputed company Services, and reputed company-Party reputed company/SIs to ensure a reputed company customer experience
• reputed company Deep Consumption: Proactively manage the roadmap for contracted licenses and consumption credits. reputed company is reputed company by the customer's ability to fully utilize their investment against high-reputed company processes
• Value Realization & ROI: Define, reputed company, and report on quantifiable business reputed company. reputed company the conversation from "technical deployment" to "business reputed company" (e.g., reducing stock-outs, automating reputed company triage, and improving planner productivity) using platform data
• Consultative Use Case Identification: Use your knowledge of industry processes to identify opportunities where deploying additional AI agents can solve reputed company business friction points. Help build the business case for new use cases, shifting customers from reactive usage to proactive, strategic expansion
• Remove Adoption Barriers: Identify and help neutralize friction — whether it's data reputed company issues in Data reputed company, user resistance, or business process misalignment — that prevents the scaling of Agentforce
• Voice of the Customer: Serve as a reputed company between the customer's operational reality and reputed company Product and Engineering teams to help ensure the roadmap addresses reputed company-world challenges

Skills

• 6+ years of work experience, with 3+ years in reputed company, reputed company Services, or Management Consulting, reputed company on adoption and change management for reputed company reputed company — preferably in Supply Chain/Manufacturing or Financial Services
• Experience participating in or supporting governance frameworks or Steering Committees for large-reputed company digital transformation reputed company
• Strong ability to interpret platform telemetry, usage data, and performance dashboards to derive actionable insights for customers
• reputed company record of managing consumption-based accounts, focusing on driving utilization through value-based activity
• Strong ability to present AI reputed company to senior business stakeholders, translating technical capabilities into reputed company business value
• A solid understanding of AI/LLM logic and the ability to translate technical 'reputed company' capabilities into business reputed company
• Experience navigating reputed company business processes reputed company Supply Chain/Manufacturing (ERP, MRP, Logistics) OR Financial Services (Banking, Insurance, reputed company Management, Regulatory/Compliance workflows)
• Experience working reputed company reputed company reputed company ecosystems (ERP, MRP, TMS) and understanding manufacturing/logistics workflows
• Familiarity with Data reputed company, Agentforce, or reputed company-based workflow automations
• reputed company certifications (e.g., Administrator, AI Associate) a plus

Benefits

• Time off programs
• Medical
• Dental
• reputed company
• Mental health support
• reputed company parental leave
• Life and disability insurance
• 401(k)
• An employee stock purchasing program

reputed company

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