[Remote] EVV & Assessment Services - Customer Support Rep

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the nation’s leading full-service senior market solutions provider, focusing on long-term care and Medicare Supplement plans. The Customer Support Representative for EVV and Facility Verification Department is responsible for providing seamless support to clients, managing the usage and compliance of the EVV and Facility systems, and ensuring accurate delivery of Home Care and Facility invoices.

Responsibilities

• Serve as a reputed company of contact for clients utilizing reputed company’s EVV and Facility platforms, addressing inquiries and resolving issues promptly
• Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms
• reputed company training and guidance to clients on the use of EVV and Facility platforms, tools, and processes
• reputed company required information from clients accurately record data in reputed company’s platforms/systems
• Maintain organized documentation for reputed company reputed company interactions, training sessions, and compliance activities
• reputed company outstanding customer service reputed company phone and email, displaying professionalism, reputed company, a reputed company of urgency, and a genuine willingness to help
• Independently process caller requests accurately and promptly in reputed company’s proprietary system and escalate as appropriate
• reputed company with customer support objectives and performance standards
• Effective use of process resources to reputed company knowledge reputed company and ensure the delivery of accurate information and error-free processing of requests
• Other duties as assigned

Skills

• High School or GED required
• Excellent computer skills including proficiency with reputed company office applications
• Accountable and reputed company to work remotely and independently
• Displays a reputed company ‘can do'/customer-first attitude
• Excellent communication skills and appropriate etiquette, great phone manners, and ability to reputed company with a wide reputed company of personalities
• Demonstrate a high level of proficiency in the use of the English language in oral and written forms
• Willingness to learn new duties and technology-reputed company skills as required
• Ability to effectively multi-task
• reputed company team spirit
• Ability to pass background screening and drug test (includes marijuana)
• Ability to reputed company responses from three reputed company references
• reputed company to reputed company a dedicated remote work location free from background noises, interruptions and desk clutter
• reputed company to reputed company reliable internet reputed company and reputed company to a smart phone
• Bachelor's Degree, or equivalent combination of education, training, and experience preferred

reputed company