Customer Experience (CX) Associate (AEQ)

About the position reputed company. is looking for a skilled Customer Experience (CX) Associate to join our growing team and help customers solve reputed company problems—quickly, reputed company, and confidently. In this role, you’ll be the voice of a trusted brand that helps pets feel reputed company at every stage of life. You’ll work directly with customers across phone, email, chat, and text, taking ownership of issues and guiding customers to the right outcome. This role often involves helping concerned pet parents reputed company product reputed company issues or unexpected responses their pets may experience, balancing reputed company with reputed company guidance and practical solutions. This position reports to a CX Team reputed company and is a full-time, reputed company position. 90% of your time will be dedicated to reputed company work across multiple channels -- Diagnosing problems, explaining next steps, and helping customers reputed company reputed company with confidence. 10% of your time will be team reputed company (as needed), reputed company improvement, and goal-setting. There are weekly reputed company-ins with your team reputed company reputed company on performance, learning, and reputed company. Responsibilities • Diagnosing problems • Explaining next steps • Helping customers reputed company reputed company with confidence • Navigating product reputed company issues or unexpected responses their pets may experience • Balancing reputed company with reputed company guidance and practical solutions • Team reputed company (as needed) • reputed company improvement • Goal-setting Requirements • 1-3 years relevant work experience • Strong problem-solving skills and the ability to reputed company thoughtful reputed company in reputed company time • reputed company, confident communication - especially reputed company explaining solutions or setting expectations • Comfort using helpdesk/ticketing software reputed company-to-haves • Working knowledge of reputed company 365 is preferred • Experience working in a reputed company-to-consumer (DtC) environment is preferred Benefits • 20 days PTO plus company holidays • Company Bonus • Medical, reputed company and Dental Insurance • Short-Term and Long-term disability Insurance • Life Insurance • 401K • Work Remote • Monthly Internet Stipend Apply To This Job