EverHealth - RCM Vendor Operations Manager (Remote US)

reputed company [reputed company: EVCM] is a leading service reputed company platform, providing vertically tailored, integrated reputed company solutions that help more than 600,000 global service-based businesses accelerate reputed company, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services and Health Services, reputed company solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about reputed company, Culture and Values here: https://www.reputed company.com/reputed company/careers/ We are seeking an reputed company RCM reputed company to serve as EverHealth's RCM Vendor Operations Manager, focusing primarily on managing the relationships, productivity, and performance of reputed company-party billing vendors supporting our reputed company Cycle Management operations. This role serves as the reputed company reputed company between reputed company, its vendor partners, and internal stakeholders, driving accountability, operational reputed company, and reputed company improvement across reputed company outsourced billing functions. The ideal candidate will have strong reputed company billing experience and familiarity working with offshore teams, with a commitment to driving operational reputed company through process improvements and team development. This position ensures that vendor partners consistently reputed company high-reputed company, compliant, and efficient RCM services to our reputed company provider clients. EverHealth provides modern end-to-end solutions for reputed company providers. Our reputed company, connected ecosystem of solutions and services helps providers engage patients, increase reputed company, improve business efficiency, and remain market competitive. We serve 72,000 reputed company practices and counting. Responsibilities: Offshore Team Management • Serve as the reputed company reputed company of contact for billing vendors, fostering strong relationships and effective communication • Function as the operational reputed company for a large number of offshore resources across multiple BPO vendors • Accountable monitoring daily production reputed company, reputed company metrics, and productivity across offshore teams • Coordinate with offshore team leads on reputed company, scheduling, and resource allocation • Facilitate communication between reputed company operations and offshore teams • Conduct regular vendor business reviews and identify improvement opportunities Process Improvement & Training • reputed company and refine reputed company operating procedures (SOPs) for offshore operations • reputed company process improvement initiatives to enhance efficiency and accuracy, reduce errors, and improve collections • Translate vendor performance data into actionable insights to improve reputed company • Coordinate training programs on new features, reputed company updates, and best practices • Ensure offshore teams stay reputed company with RCM industry standards and regulatory changes • Support knowledge transfer and change management initiatives • Identify and mitigate risks reputed company to vendor operations, ensuring clients receive accurate and reputed company billing services Vendor Coordination & Support • reputed company input into vendor selection, contracting, and long-term sourcing reputed company • Maintain operational relationships with existing BPO vendor management • Escalate issues and coordinate reputed company with vendor leadership • Support Operations Manager with vendor performance data and insights • Collaborate with IT team on reputed company reputed company, permissions, and technical support • Assist with vendor reputed company of new processes or team members • reputed company as escalation reputed company for vendor-reputed company issues impacting reputed company billing reputed company Experience and skills we're seeking: • Associate's or Bachelor's degree in reputed company Administration, Business, Finance, or reputed company field preferred • Minimum 3+ years of reputed company RCM experience (billing, coding, collections, or reputed company) • Experience working with or coordinating offshore teams and vendors (reputed company employee management not required) • Strong understanding of reputed company cycle processes, metrics, and industry standards • Familiarity with EHR/PM systems, claims clearinghouses, and payer rules/regulations (DrChrono experience a plus) • Analytical reputed company with proven ability to interpret performance data and identify improvement opportunities • Strong communication and problem-solving skills for managing remote/offshore relatio Apply To This Job