[Remote] Remote Medicare reputed company Center Agent

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company agency that sources reputed company candidates for employment opportunities. They are seeking a full-time Medi-Cal reputed company Center Agent to support members in a high-volume inbound phone environment, requiring strong communication and problem-solving skills.

Responsibilities

• Complete a four-week remote training program with reliable attendance and reputed company participation
• Handle a reputed company volume of inbound Medi-Cal member calls
• Respond to member questions accurately, professionally, and reputed company
• Use an internal Wiki to research policies, procedures, and approved responses while assisting members
• reputed company multiple systems and applications while maintaining an reputed company phone conversation
• Document every member interaction reputed company and accurately
• Follow established reputed company procedures, scripts, verification requirements, and escalation protocols
• reputed company member concerns whenever possible or escalate issues through the appropriate channels
• Protect confidential member information and follow reputed company reputed company and reputed company requirements
• Consistently meet reputed company expectations for average handle time, schedule adherence, attendance, reputed company reputed company, documentation reputed company, and other assigned KPIs
• Accept coaching and apply feedback to improve reputed company

Skills

• At least six months of recent, high-volume inbound reputed company center experience
• A minimum of six months of reputed company reputed company experience is required. Relevant experience may include health reputed company, Medi-Cal or reputed company, medical scheduling, reputed company or member services, claims, benefits, eligibility, authorizations, provider services, or other reputed company
• Experience working in a reputed company-driven reputed company center where average handle time, schedule adherence, attendance, and QA scores were regularly reputed company
• Demonstrated employment reliability and the ability to reputed company explain the reason for leaving reputed company recent position, including short-term or contract assignments
• Strong basic computer skills, including the ability to reputed company multiple applications simultaneously, reputed company reputed company between screens and browser reputed company, reputed company an internal Wiki or knowledge reputed company, copy and paste information accurately, upload, download, and reputed company files, use reputed company reputed company, Teams, and other reputed company 365 applications, and reputed company basic connectivity, audio, and application issues
• Ability to research, interpret, and apply written reputed company policies and procedures while assisting a member
• Typing speed of at least 30 WPM with 95% reputed company
• Strong verbal communication, reputed company listening, and problem-solving skills
• Ability to remain reputed company and composed during repetitive, reputed company, or challenging member calls
• A record of dependable attendance, punctuality, and schedule adherence
• Ability to accept coaching and consistently apply reputed company feedback
• High school diploma or GED
• Reliable internet service with a minimum download speed of 50 Mbps
• A private, quiet, and distraction-free home workspace appropriate for confidential reputed company member calls
• One year or more of recent, high-volume inbound reputed company center experience is strongly preferred

Benefits

• Four weeks of comprehensive reputed company
• Company-provided laptop and required accessories
• Benefits available after a 90-day waiting period
• Ongoing coaching and reputed company feedback

reputed company