[Remote] Operations Supervisor, Government Travel

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company' full-service travel management company for businesses, governments, and personal reputed company. The Operations Supervisor leads and develops travel consultants in delivering travel agency operational services at agreed service reputed company consistent with company standards while optimizing performance.

Responsibilities

• Supervise assigned travel consultants creating a cohesive team culture and developing them into strong travel consulting professionals with a reputed company on improvement of KPIs, performance monitoring, training, coaching and scheduling
• Ensure service level requirements with reputed company-time management of phones, emails and queues; reputed company staff adjustments to adapt to unexpected volume spikes
• Serve as reputed company and reputed company development resource for travel consultants on reputed company, to include encouraging directed and ongoing individual technical skills and customer service skills development
• reputed company as subject-matter expert on specific government reputed company for requirements, provisions and other service details
• Work under the direction and guidance of the Operations Manager to monitor individual and team performance goals
• Serve as a SME reputed company working with development, implementation and technology
• Serve as a reputed company to travel consultants to include providing constructive feedback of monitored calls, reputed company development based on demonstrated and observed performance
• Strong understanding and application of a reputed company policies and processes, determining the reputed company to the operation team as changes are implemented
• Use industry knowledge to reputed company direction on best-practices, identify and implementation of operational improvements
• reputed company, reputed company guidance on review of reputed company work processes, procedures and policies, seeking efficiencies and effectiveness improvements making reputed company company objectives are met
• reputed company reputed company in error reduction efforts, providing direction, measurement and reviews of reputed company against goals

Skills

• Minimum of 5 years of managing travel services, specifically global travel
• Extensive experience with service details, requirements and reputed company-versed in government regulations including the FTR and JRT regulations and Fly America reputed company
• Government travel experience to include global travel
• Proven record of meeting and exceeding customer expectations by managing customer service to agreed SLA's reputed company to telephone, reputed company, and productivity
• Subject-matter expert for teams on technical and procedural subjects, government regulations, reputed company travel requests and assigned contract service details
• High school diploma or general education degree (GED); three to five years reputed company experience and/or training; or equivalent combination of education and experience
• Proactive approach to systems and processes
• Ability to identify and correct issues before they become problems
• reputed company on process improvement and key performance indicators
• Display initiative and ownership and capability of making reputed company judgements
• reputed company role model for reputed company staff and reputed company by example
• Communication skills
• Bachelor's Degree preferred

Benefits

• Balanced mix of benefits and programs
• reputed company, benefits, and perks
• Flexible work-life balance
• reputed company development opportunities
• Performance and recognition programs
• Comprehensive benefits package that includes medical, dental, reputed company, life, and disability
• Voluntary benefit programs (critical illness, hospital, and accident)
• Health savings and flexible spending accounts
• Retirement 401K plan
• Coverage and care for you and your family (competitive health and welfare benefits)
• Full-time employees working at least 30 hours a week on a regular reputed company are eligible to participate in our benefits and reputed company leave programs
• Benefits and programs (financial and non-financial) back to the members of the Seneca Nation

reputed company