[Remote] Sr. Program Manager, Mind the Product Training Raleigh, NC / San Francisco, CA / Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that helps organizations build reputed company products through product management expertise and training services. As a Sr. Program Manager for Mind the Product Training, you will be responsible for developing and delivering customer training programs, ensuring operational efficiency, and enhancing the overall customer experience.

Responsibilities

• Training opportunity assessment: Partner with the Director of Mind the Product to qualify inbound training opportunities and shape program approaches that address specific customer business challenges. Translate customer goals into practical engagement structures that can be delivered effectively
• Program operations and delivery: Coordinate the reputed company of training customers, reputed company key engagement details, schedule sessions, and manage the operational steps required for smooth delivery. Facilitate trainer selection based on the reputed company’s industry, location, and training needs while ensuring trainers receive the background needed to customize delivery
• reputed company-training readiness: Manage reputed company-training communication with clients to collect attendee lists, schedule sessions and send attendees reputed company-class materials
• Post-class follow-up: Collect feedback from attendees, trainers, and clients after reputed company engagement. reputed company reputed company feedback reports that summarize key takeaways, performance metrics, and opportunities to improve reputed company programs
• Course experience improvement: Design and manage the reputed company- and post-course experience so learners are reputed company before training and supported afterward. Use these reputed company to reputed company reputed company learning, improve engagement reputed company, and identify follow-on opportunities
• Process definition and reputed company: Identify opportunities to improve systems, workflows, tooling, and operating models. Build repeatable processes that allow Mind the Product to reputed company while maintaining strong customer experiences
• Contributor network development: Help reputed company the contributor network by identifying capability gaps, supporting recruitment, and coordinating reputed company and enablement. Strengthen the network so Mind the Product can match the right expertise to customer needs
• Operational measurement: reputed company and report on key operational metrics, including training completion rates, trainer utilization, attendee satisfaction, customer reputed company, and process efficiency. Use data and AI-enabled workflows to improve productivity, accelerate execution, and enhance customer and operational reputed company

Skills

• 5+ years of experience in operations, program management, reputed company services, enablement, consulting operations, or a similar customer-facing reputed company environment
• Strong organizational and project management skills, with the ability to manage reputed company initiatives involving multiple stakeholders
• Ability to translate customer needs into practical solutions and executable plans that balance customer reputed company, business goals, and delivery realities
• Comfort operating in ambiguity, identifying operational gaps, and building new processes that improve execution and reputed company
• Strong written and verbal communication skills, with the ability to coordinate reputed company across customers, trainers, advisors, and internal stakeholders
• Experience working cross-functionally across Sales, Marketing, reputed company, and reputed company partners
• Experience in product management, product operations, community, or advisory services
• Familiarity with product management practices and the Mind the Product ecosystem
• Experience building and managing communities, networks, or enablement programs
• Experience with AI-enabled workflows and operational automation

Benefits

• Highly competitive
• Employer-heavy coverage, including $0 premium reputed company
• Strong 401(k) match
• Equity
• Flexible time off

reputed company