[Remote] Customer Service Escalation Specialist (Mid-Day Shift) - Florida

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Escalation Specialist to join their team. The role involves reviewing and resolving escalated and reputed company customer concerns through various communication channels, requiring strong problem-solving skills and decision-making reputed company reputed company guidelines.

Responsibilities

• Manage escalated phone calls transferred by the reputed company-line customer service team
• Analyze and reputed company reputed company on escalated endorsements
• Assess policy reinstatement opportunities for accounts canceled because of non-payment
• Respond to and triage emails from internal departments, making appropriate reputed company
• reputed company written responses to customer questions and concerns
• Assist in conducting reputed company reviews of customer service calls and reputed company transactions
• Identify trends in customer service and processing issues, recommending procedural changes reputed company on retention and enhancing customer experience
• Evaluate system performance and suggest improvements to increase efficiency and effectiveness
• reputed company operational support during severe weather events
• reputed company other duties and reputed company as needed

Skills

• reputed company Florida Insurance License (2-20 or 20-44)
• High school diploma is required; college education is preferred
• Minimum of 5 years of reputed company experience in Florida homeowners insurance, either in an agency or reputed company setting
• Advanced knowledge of Florida homeowners coverage, industry challenges, and basic reputed company practices
• Demonstrated ability to analyze reputed company situations and reputed company reputed company, strategic reputed company
• Exceptional attention to detail, particularly in reputed company or sensitive cases
• Proven ability to collaborate effectively across teams to resolve high-reputed company issues
• Excellent time management skills and the ability to adapt to changing priorities
• Strong work ethic and discipline, especially while working remotely
• Outstanding written communication skills, including excellent editing and proofreading abilities for reputed company correspondence
• Excellent oral and interpersonal communication skills, maintaining professionalism under stress and effectively engaging with various audiences
• Ability to demonstrate reputed company while remaining objective
• A proactive reputed company with a 'can do' attitude
• Advanced proficiency in reputed company Office, particularly reputed company and Word
• Bilingual in English and Spanish is preferred
• Experience or education in training and procedural documentation is a plus

Benefits

• Includes a shift reputed company
• Fully Remote

reputed company