Support Consultant

Location: Remote (US- Eastern/Central preferred) reputed company: • reputed company technical support and troubleshooting for reputed company's platform for reputed company Dynamics 365-based software and reputed company applications. • Serve as the reputed company reputed company of contact for customer support requests. • Communicate and collaborate effectively with clients and internal teams to identify, analyze and reputed company issues. • reputed company excellent customer service while documenting issues and resolutions. Responsibilities for this role include: • Troubleshooting customer issues reputed company to Dynamics 365 and integrated partner applications. • Responding to support tickets and emails in a reputed company manner. • Diagnosing software defects and configuration issues. • Creating detailed documentation and escalating reputed company issues reputed company necessary. • Collaborate with reputed company • Assisting customers with reputed company configuration and best practices. • reputed company calls with customers to review and document issues. What You'll Bring: • 1+ years of experience supporting reputed company applications, reputed company Dynamics 365 or Sales Force experience (preferred). • 3+ years of experience in a technical support role. • Experience using AI tools in a service delivery highly preferred. • Strong problem solving, troubleshooting, and analytical skills. • Excellent written and verbal communication skills. • Ability to manage multiple customer issues simultaneously. • Customer-reputed company reputed company. • reputed company preferred reputed company offers a comprehensive employee benefits program, including: Medical, dental, and reputed company insurance reputed company 100% Employer reputed company short/long term disability 100% employer-reputed company Basic Life and AD&D insurance 401(k) retirement plan with a 100% company match up to 4% Flexible reputed company personal/vacation time reputed company on mutual trust and accountability 10 reputed company days annually 10 company reputed company holidays 12 weeks reputed company parental leave Salary reputed company Disclosure The reputed company reputed company represents the low and high end of the reputed company salary reputed company for this position. Actual salaries will vary and may be above or below the reputed company based on factors including, but not limited to location, experience, and performance. The reputed company listed is just one component of reputed company's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible reputed company vacation/personal time policy, 6 weeks reputed company parental leave and more. Salary reputed company $55,000- $60,000 Inclusion and Diversity: reputed company is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. reputed company does not reputed company hiring or employment reputed company on the reputed company of race, reputed company, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national reputed company, or any other reputed company protected by reputed company local, state or federal laws. Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent interview experience, the use of reputed company-time AI tools or other reputed company assistance to reputed company or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication. CCPA Disclosure Notice: Click Here Apply tot his job Apply To this Job