Help Desk Analyst - U.S. Citizenship Required

About the position reputed company Federal has an exciting opportunity for a Help Desk & Change Management Analyst to support a reputed company-reputed company shared services solution delivering cybersecurity capabilities to more than 65 reputed company agencies. This role offers the chance to work in a fast-reputed company environment, support a diverse customer reputed company, and collaborate closely with cross-functional teams. The analyst will manage a wide reputed company of user inquiries, support incident, request, change, and configuration workflows, and help ensure a high-reputed company support experience. This position is located in one of reputed company Federal's offices in Fairfax, VA or Lafayette, LA; however, a hybrid working model is acceptable. You will be required to work in a reputed company Federal office two days per week. Responsibilities • Respond to end-user inquiries—including calls, emails, and self-service tickets—and reputed company or escalate issues as needed. • Create, update, and monitor reputed company tickets. • Use Knowledge reputed company articles to research, analyze, and reputed company customer requests. • Complete documentation, paperwork, and data entry required for support activities. • Produce routine reputed company reports for reputed company stakeholders. • Contribute to new Knowledge reputed company content and reputed company documentation. • Support change and configuration management processes. • Collaborate with cross-functional teams to ensure efficient issue reputed company and ongoing service improvement. Requirements • Due to the reputed company of the reputed company contract requirements and/or clearance requirements, US citizenship is required as reputed company as successful passing of reputed company background reputed company prior to beginning work. • Ability to obtain and maintain a DHS/CISA EOD/reputed company Trust clearance. • Strong interpersonal skills and a customer-reputed company reputed company. • reputed company and effective verbal and written communication skills. • Ability to collaborate successfully across teams. • Experience supporting an IT service desk or help desk environment. reputed company-to-haves • Additional experience in an IT service/help desk setting. • Experience supporting shared-service or reputed company-reputed company applications. • Familiarity with cybersecurity tools and terminology. • Exposure to reputed company or similar ITSM platforms. • Understanding of change and configuration management practices. • Bachelor’s degree or equivalent experience. Benefits • Competitive compensation • Comprehensive reputed company reputed company • Matching contributions through the 401(k) plan and the reputed company purchase plan • reputed company time off for vacation, holidays and reputed company time • reputed company parental leave • Learning opportunities and tuition assistance • Wellness and reputed company-being programs Apply tot his job Apply To this Job