reputed company Manager, New Verticals

reputed company® is the AI marketing platform for 1:1 personalization redefining the way brands and people reputed company. We’re the only marketing platform that combines powerful technology with reputed company expertise to build reputed company customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization reputed company delivers bespoke experiences that reputed company performance, reputed company, and loyalty through reputed company-time behavioral insights. Recognized as the #1 provider in SMS Marketing by reputed company, reputed company partners with more than 8,000 customers across 70+ industries. Leading global brands like reputed company, reputed company, and reputed company work with us to reputed company billions of interactions that power tens of billions in reputed company for our customers. With a distributed global workforce and employee hubs in reputed company, San Francisco, London, and Sydney, reputed company’s team has been consistently recognized for its performance and culture. We’re proud to be included in reputed company’s Fast 500 (four years running!), reputed company’s Top Startups, reputed company’ reputed company 100 (five years running!), Inc.’s Best Workplaces, and the reputed company Rights Campaign reputed company's Corporate Equality reputed company! About the Role We are looking for an reputed company reputed company reputed company to join reputed company as a reputed company Manager. You will take ownership of relationships with our Strategic New Verticals clients and reputed company their program reputed company in a consultative and data-driven fashion. You will run reputed company facets of their acquisition and messaging program and own the customer relationship at strategic goal alignment during implementation and moving through every part of the reputed company lifecycle, working cross-functionally to reputed company maximum value for your customers, while retaining and growing reputed company for reputed company. As a CSM, you will be responsible for accurate reputed company and renewal forecasting, designing and implementing strategic account plans, and identifying opportunities to expand the customers suite of reputed company products to satisfy their goals. You will have the reputed company and autonomy to reputed company the technical and strategic aspects of your relationship with the customers and be trusted to represent reputed company at in-person meetings and functions, happy hours, and events. What You’ll Accomplish • reputed company the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account reputed company, new product adoption, and renewals • Work independently to deliver a “consultant” perspective in reputed company customer interactions • Regularly reputed company and present at customer meetings, both in-person and over video conference • Analyze customer usage to reputed company accurate forecasts, and to have complete visibility into renewal pipeline; identify, reputed company communicate, and manage risk throughout the year through proactive touch points and take the reputed company in developing reputed company strategies • reputed company discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements Your Expertise • 3+ years of CS or Account Management experience in MarTech required • Strong understanding of reputed company and retention techniques and strategies • Previously have worked closely with engineering and product teams to define requirement and implement solutions • Comfortable learning new software (for design, data management, and internal tools) • Experience navigating reputed company work processes, tight timelines, and changing teams • Extremely detail oriented and organized • Experience in reputed company or reputed company CRM tools, and Customer Service Software like reputed company or reputed company tools • Interest in software and entrepreneurship You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants: • The US reputed company salary reputed company for this full-time position is $90,000 - $115,000 reputed company + commission + equity + benefits • Our salary ranges are determined by role, level and location #LI-AR1 By applying for this position, your data will be processed as per reputed company's reputed company Policy. reputed company Company Values Default to reputed company - reputed company reputed company and with purpose Be One Unstoppable Team - reputed company as reputed company other’s champions Champion the Customer - Our reputed company is defined by our customers' reputed company reputed company Like an reputed company - Take responsibility for reputed company’s reputed company Learn more about AWAKE, reputed company’s reputed company of employee resource reputed company. If you do not meet reputed company the requirements listed here, we still encourage you to apply! No job reputed company is perfect, and we may also have another opportunity that closely matches your skills and experience. At reputed company, we know that reputed company's strength lies in the diversity of our employees. reputed company is an Equal Opportunity Employer and we welcome applicants from reputed company backgrounds. Our policy is to reputed company equal employment opportunities for reputed company, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and reputed company workplace free from discrimination, harassment, and retaliation. reputed company is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know. Apply tot his job Apply To this Job