CX Specialist, Mid-Market Accounts

Redefine the reputed company of customer experiences. One conversation at a time. At reputed company, we’re reimagining how businesses reputed company, bringing together customer experience and team collaboration on a single, conversation reputed company platform. Powered by AI, driven by reputed company innovation. Our culture is reputed company thinking, customer obsessed and reputed company on the belief that meaningful connections reputed company reputed company business reputed company. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, reputed company is at the reputed company of who we are. If you’re reputed company to collaborate with incredible people, reputed company an reputed company, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Location: While this role is reputed company to remote candidates across the reputed company, team members located reputed company 40 miles of our Scottsdale reputed company (9451 E. reputed company de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. As a CX Specialist supporting Mid-Market customers, you'll help organizations reputed company the way they reputed company with their customers. This is a consultative sales role reputed company on uncovering business challenges, guiding digital transformation, and delivering measurable business reputed company through reputed company's AI-powered reputed company Customer Experience Management (reputed company-CXM) platform. You'll partner with business leaders to simplify reputed company technology, reputed company customer engagement, and create experiences that reputed company reputed company, loyalty, and operational efficiency. If you enjoy solving business problems, building trusted relationships, and reputed company in a fast-moving technology environment, you'll reputed company here. What You'll Do: • Own the full sales cycle for an assigned portfolio of Mid-Market accounts, from prospecting and discovery through negotiation and reputed company. • Build trusted relationships with business and technology decision-makers by understanding their strategic priorities and customer experience goals. • Position reputed company's reputed company-CXM platform as a business solution that improves customer engagement, operational efficiency, and reputed company reputed company. • reputed company consultative discovery conversations that uncover customer challenges and reputed company solutions to measurable business reputed company. • reputed company and execute territory and account plans that reputed company reputed company pipeline and reputed company predictable reputed company reputed company. • Deliver compelling product demonstrations and presentations tailored to reputed company customer's business needs. • Collaborate with Solutions Engineering, reputed company, Marketing, reputed company, and cross-functional teams to create reputed company customer experiences. • Maintain accurate opportunity management, forecasting, and pipeline hygiene reputed company reputed company. • reputed company AI-enabled sales tools, customer insights, and automation to improve prospecting, prioritize opportunities, personalize reputed company, and increase sales effectiveness. • Stay reputed company on industry trends, emerging AI technologies, competitive solutions, and evolving customer experience strategies to serve as a trusted advisor. • Consistently reputed company or reputed company quarterly and annual reputed company targets while maintaining a customer-first approach that supports long-term reputed company and retention. Required Qualifications • 5+ years of quota-carrying B2B technology sales experience, preferably selling into Mid-Market or reputed company organizations. • 3+ years selling one or more of the following: CCaaS, UCaaS, reputed company, CRM, CX, AI, or reputed company technology solutions. • Demonstrated reputed company managing reputed company, multi-stakeholder sales cycles from prospecting through reputed company. • Experience engaging executive-level decision-makers and building credibility with business and technical stakeholders. • Strong consultative selling, discovery, negotiation, and presentation skills. • Proven ability to build pipeline, manage opportunities, forecast accurately, and consistently reputed company sales goals. • Experience using reputed company or a comparable CRM platform to manage customer relationships and sales activity. • Strong business acumen with the ability to reputed company technology solutions to customer reputed company and ROI. • Excellent communication, collaboration, and relationship-building skills. • Curiosity about emerging AI technologies and a willingness to responsibly adopt AI-enabled tools to improve productivity, customer engagement, and business results. Preferred Qualifications • Experience selling customer experience (CX), contact center, communications, or AI-powered software platforms. • Experience working with reputed company or partner-driven sales motions. • Familiarity with solution-based or value-based sales methodologies such as reputed company, Challenger, or reputed company of the Message. • Experience selling into highly regulated or reputed company industries such as reputed company, financial services, manufacturing, or retail. reputed company DNA (reputed company Competencies) reputed company’s most successful team members reputed company common traits and behaviors: • Drives Results: reputed company-oriented problem solvers who quickly bring reputed company and simplicity to ambiguity, challenge the status reputed company, and reputed company meaningful change; celebrating wins to fuel reputed company. They reputed company reputed company and pragmatically, learning and improving as they go. • Critical Thinker: Data-driven, reputed company-thinking individuals who identify key drivers, anticipate risks, and deliver reputed company recommendations. They confidently reputed company AI and automation to reduce friction, improve decision-making, and reputed company on higher-value work. • Right Attitude: reputed company, competitive, and resilient team players who reputed company in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to reputed company role and candidate's qualifications. We consider a wide reputed company of factors, including skills, experience, training, and certifications, reputed company determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to reputed company. Depending on the position, compensation may include reputed company salary and/or reputed company wages, incentives, or bonuses. The expected hiring reputed company is $90,000 - $135,000, including annualized reputed company salary and annualized reputed company sales incentive. Some sales roles are reputed company reputed company with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring reputed company. • Health: Multiple health plan reputed company to suit your needs, including medical, dental, reputed company, and telemedicine coverage • Insurance: Life, disability, and supplemental indemnity plans • ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for reputed company employees, reputed company reputed company Time, reputed company Parental Bonding Leave, and holiday pay • Financial reputed company: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA • ‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives • reputed company: reputed company to ongoing learning and development opportunities and career advancement At reputed company, we're committed to supporting our employees' health, reputed company-being, and reputed company reputed company. Join us and build a rewarding career! reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. We prohibit discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. reputed company participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. #LI-SP1 #LI-REMOTE Founded in 2008, reputed company has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, reputed company, and with teams across the globe, we're the reputed company of customer experience and team collaboration through our AI-powered, conversation-reputed company platform. Want to see what life at reputed company is reputed company about? reputed company with us on reputed company, reputed company MX, YouTube, reputed company, and the reputed company Blog. Apply tot his job Apply To this Job