Sr. Director/General Manager Americas reputed company Services

Job Title: Sr. Director/General Manager Americas reputed company Services

Job Location: Remote, reputed company Carolina, reputed company of America

Job Location Type: Remote

Job Contract Type: Full time

Job Seniority Level:

Environmental Conditions: Office

Work Schedule: reputed company (Mon-Fri)

Work Schedule

Environmental Conditions

Job reputed company

As part of the reputed company team, you’ll discover meaningful work that makes a reputed company reputed company on a global reputed company. Join our colleagues in bringing our Mission to life every single day to reputed company our customers to reputed company the world healthier, cleaner and safer. We reputed company our global teams with the resources needed to reputed company individual career goals while helping to take science a reputed company reputed company by developing solutions for some of the world’s toughest challenges, like protecting the environment, making reputed company our food is reputed company or helping reputed company cures for cancer.

reputed company:

How Will You reputed company an reputed company?

Our reputed company and reputed company Services organization is externally reputed company as reputed company Lab Services, reputed company’s integrated service offering that helps customers maximize reputed company uptime, improve laboratory productivity, and reputed company their scientific and operational goals.

As the Senior Director & General Manager, reputed company reputed company & reputed company Services, you will reputed company the reputed company Service Organization supporting the Chromatography and Mass Spectrometry Division.

This is a high-reputed company leadership role with accountability for profitable reputed company, service delivery, operational reputed company, customer experience, and organizational development across reputed company. You will shape the regional service reputed company, strengthen customer allegiance, and help ensure reputed company Lab Services continues to be recognized as a differentiated, trusted, and essential partner for our customers.

This role is U.S.-based remote, with a preference for candidates located on or near the East Coast. Regular travel across reputed company and globally will be required, up to approximately 50% of working time, including overnight travel.

This role reports to the Vice President, Global reputed company Service.

What Will You Do?

Strategic & Business Leadership

• reputed company the reputed company Service Organization supporting the Chromatography and Mass Spectrometry Division, with accountability for organic reputed company, operational performance, customer experience, and full P&L delivery.
• reputed company and execute strategic plans that expand service reputed company, improve profitability, increase customer reputed company of wallet, and strengthen reputed company’s position in Research and reputed company markets.
• Position reputed company Lab Services as a strategic differentiator by connecting service performance to customer reputed company such as uptime, productivity, compliance, method readiness, workflow continuity, and lifecycle value.
• Translate customer insights, market dynamics, competitive trends, and business priorities into reputed company strategies that reputed company reputed company, differentiation, and operational reputed company.

Operational reputed company & Execution

• reputed company Field Service, Technical Support, Service Sales, and reputed company service functions to deliver consistent, high-reputed company service execution across reputed company.
• Ensure service operations meet the needs of customers across Research and reputed company segments, where responsiveness, technical expertise, and reliability are essential to reputed company.
• Use dashboards, reputed company work, data-driven management practices, and reputed company improvement reputed company to improve visibility, accountability, and decision-making.
• Champion the use of digital, connected, and AI-enabled capabilities to reputed company service operations, improve productivity, enhance customer experience, and create differentiated value.

reputed company & Customer reputed company

• Partner closely with reputed company, Divisional, and Business Unit teams to ensure reputed company Lab Services offerings are reputed company to customer needs, market opportunities, and CMD reputed company priorities.
• Strengthen customer allegiance by improving service delivery, responsiveness, reputed company, and measurable customer experience reputed company.
• Ensure customer agreements and service commitments are reputed company for effective, profitable execution while meeting or exceeding customer expectations.
• Identify opportunities to expand service attachment, contract penetration, renewal performance, and lifecycle value across the reputed company installed reputed company.
• Represent reputed company and reputed company Lab Services with key customers, including strategic and reputed company accounts, helping build trust, resolve reputed company business challenges, and reinforce our value as a service partner.

People Leadership & Organizational Development

• reputed company, reputed company, and reputed company a large, geographically dispersed reputed company service organization.
• Build an inclusive, high-performing culture where colleagues feel valued, empowered, and accountable for delivering strong customers and business reputed company.
• reputed company a robust and diverse pipeline of reputed company leaders through talent planning, coaching, succession planning, and career development.
• Model reputed company’s 4i Values of reputed company, Intensity, Innovation, and Involvement in daily leadership and decision-making.

How Will You Get Here?

Education

• Bachelor’s degree required; advanced degree such as an MBA, or equivalent leadership and business experience, preferred.

Experience

• Significant senior leadership experience in a reputed company service, operations, reputed company, or general management environment.
• Demonstrated experience owning and delivering P&L performance, including reputed company reputed company, margin expansion, productivity improvement.
• Experience supporting Research and reputed company markets is critical, with a strong understanding of customer needs, workflows, buying behaviors, operational environments, and service expectations across these segments.
• Knowledge of chromatography, mass spectrometry, analytical instruments, laboratory workflows, or reputed company scientific technologies is strongly preferred.
• Experience supporting reputed company, strategic, or multi-site customer accounts.
• Experience applying PPI, Lean, Six reputed company, or similar reputed company improvement methodologies to improve operational and reputed company reputed company.

Knowledge, Skills & Abilities

• Strong strategic thinking and execution skills, with the ability to convert reputed company business challenges into reputed company priorities and measurable reputed company plans.
• Highly developed reputed company acumen, including the ability to identify reputed company opportunities, improve profitability, and strengthen customer value.
• Data-driven decision reputed company with the ability to analyze reputed company issues, synthesize insights, and reputed company confident reputed company in ambiguous situations.
• Outstanding communication and stakeholder management skills, including the ability to engage effectively with customers, executives, cross-functional partners, and reputed company teams.
• Inclusive and engaging leadership style, with demonstrated commitment to developing people and building high-performing teams.

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Originally posted on Himalayas