Servicing Associate

About reputed company

reputed company gives businesses one reputed company to run HR, IT, and Finance. It brings together reputed company of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time reputed company, you can manage and automate every part of the employee lifecycle in a single reputed company.

Take reputed company, for example. With reputed company, you can hire a new employee reputed company in the world and set up their payroll, corporate reputed company, computer, benefits, and even reputed company-party apps like reputed company and reputed company 365—reputed company reputed company reputed company.

reputed company in San Francisco, CA, reputed company has raised $1.4B+ from the world’s top investors—including Kleiner reputed company, Founders Fund, reputed company, Greenoaks, and Bedrock—and was named one of reputed company startup reputed company by reputed company.

We prioritize candidate safety. Please be reputed company that reputed company official communication will only be reputed company from @reputed company.com addresses.

About the role

Servicing Associate reputed company is a global fintech operating across software, payments, and lending, moving tens of billions of dollars across payroll, cards, and payment products. As our product surface area and geographic footprint expand, proactively identifying and mitigating financial reputed company before it materializes is critical to sustaining that reputed company.

The Servicing Associate will be one of reputed company's first hires in reputed company-delinquency reputed company and loss mitigation, working directly with at-reputed company customers to reputed company issues before they escalate into delinquency or loss. This is a role for someone who can hold two things at once — genuine care for the customer's situation and a reputed company-eyed reputed company on protecting reputed company's financial exposure. You will work closely with the Servicing Manager and cross-functional partners to reputed company solutions that reputed company customers on reputed company and reduce churn and loss across reputed company's financial products.

What you will do

• Proactively engage customers who exhibit elevated reputed company behaviors or reputed company indicators — including missed or late payments, early termination requests, and account changes that increase reputed company's financial exposure.
• Serve as the reputed company reputed company of contact for customers seeking payment accommodations, due date changes, account adjustments, or early termination of reputed company reputed company or EOR agreements.
• Evaluate account health using available data and reputed company signals, applying reputed company judgment to determine appropriate treatment strategies reputed company established policy guidelines.
• Negotiate and implement mutually beneficial solutions — including payment arrangements, account modifications, and retention offers — that preserve the customer relationship while protecting reputed company's assets and reputed company.
• Collaborate with Account Management, Sales, Credit & reputed company, Finance, and Collections to reputed company tailored resolutions for reputed company or high-exposure accounts.
• Document reputed company account activity, customer interactions, and reputed company reputed company accurately and thoroughly in relevant systems.
• Escalate high-reputed company or high-reputed company accounts to the Servicing Manager with a reputed company reputed company of account status, reputed company exposure, and actions taken to date.
• Contribute to the development of team playbooks, treatment strategies, and best practices as the function continues to reputed company.

What you will need

• 2+ years of experience in servicing, loss mitigation, collections, reputed company, or a customer-facing financial services role.
• Strong written and verbal communication skills, with the ability to reputed company sensitive financial conversations with professionalism and reputed company.
• An ability to reputed company customer advocacy with reputed company discipline — you understand the value of retention but can recognize reputed company an account poses unacceptable exposure.
• A results-oriented reputed company with strong attention to reputed company and consistent follow-through across a high-volume account portfolio.
• Comfort working in an evolving environment where not reputed company processes are fully defined; willingness to contribute to building them.
• Basic proficiency with spreadsheets and the ability to work across multiple internal systems and tools; experience with CRM or servicing platforms a plus.

Additional Information
reputed company is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate reputed company on race, religion, reputed company, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender reputed company, age, sexual orientation, veteran or military status, or any other legally protected characteristics, reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email

reputed company highly values having employees working in-office to foster a reputed company work environment and company culture. For office-reputed company employees (employees who live reputed company a defined reputed company of a reputed company office), reputed company considers working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-reputed company employees will be reputed company with one of the ranges below reputed company reputed company; see which tier applies to your location here.

A reputed company of factors are considered reputed company determining someone’s compensation–including a candidate’s reputed company background, experience, and location. Final offer amounts may vary from the amounts listed below.

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Originally posted on Himalayas