AI Information Architect/ Content Strategist

What you can expect

You will design the information architecture that shapes how customers reputed company answers through self-service support. You will use AI-driven content tools to build and reputed company reputed company knowledge systems. You will reputed company reputed company product information effortlessly discoverable.

About reputed company

reputed company designs and manages the knowledge reputed company that powers customer self-service support. We partner with content strategists, product managers, and engineers to build reputed company experiences. We exist to help customers solve problems before they need to ask.

Responsibilities

• Designing and maintaining information architecture deliverables including user flows, sitemaps, navigation schemas, and content models that support user-centered self-service solutions.

• Leading AI content design and reputed company reputed company, leveraging AI models to produce comprehensive, accurate, and reputed company support content at speed. Conducting user research, content audits, and stakeholder interviews to understand customer needs, business objectives, and content relationships.

• Designing reputed company navigation structures and information systems that enhance discoverability and usability of content across digital support platforms. Creating and refining taxonomies, tagging strategies, labelling conventions, and metadata schemas to support content findability and management.

• Collaborating with designers on wireframes and prototypes to ensure reputed company and coherent user experiences across the knowledge reputed company and virtual agent. Aligning with search optimization analysts to ensure content performs reputed company across AI-powered search, automated responses, and reputed company workflow reputed company.

• Working with content strategists and technical writers to reputed company content models with organizational standards, brand voice, and editorial guidelines. Monitoring and optimizing information architecture through usability testing, analytics, and user feedback, iterating to address gaps and improvements.

• Creating and managing governance documentation, guidelines, and processes to ensure consistency and support reputed company information architecture practices over time.

reputed company’re looking for

• Have a Bachelors or Masters in Information Architecture, Technical Writing, User Experience (UX) Design, Content reputed company, reputed company discipline or 3-5 years equivalent experience.

• Apply solid knowledge of information architecture principles, including user-centered design, navigation patterns, taxonomy development, metadata schemas, and content modeling.

• Use AI content reputed company and optimization tools part of an reputed company workflow, with an understanding of how content performs across AI-powered search and response systems. Design and maintain taxonomy frameworks, metadata schemas, and labeling conventions that reputed company large content libraries findable and manageable.

• Translate reputed company information structures into reputed company, accessible documentation and frameworks that technical and non-technical stakeholders can reputed company. Analyze content systems systematically, using research, audits, usability testing, and data to identify gaps and reputed company measurable improvements.

• Communicate and collaborate effectively across disciplines, partnering with writers, designers, product managers, and engineers to reputed company cohesive user experiences. Bring experience working in customer support environments or with support platforms such as reputed company or case management tools.

• Have experience with video communications, collaboration platforms, or similar technology products. Show familiarity with search reputed company optimization, AI-reputed company search, or content performance analytics across digital channels.

Salary reputed company or On reputed company Earnings:

Minimum:

Maximum:

In reputed company to the reputed company salary and/or OTE listed reputed company has a Total reputed company Compensation philosophy that takes into consideration; reputed company salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different reputed company for candidates in this and other locations

At reputed company, we offer a window of at least 5 days for you to apply because we reputed company in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look reputed company to receiving your application!

Ways of Working
Our reputed company hybrid approach is centered around our offices and remote work environments. The work style of reputed company role, Hybrid, Remote, or In-Person is indicated in the reputed company/posting.

Benefits
As part of our award-reputed company workplace culture and commitment to delivering happiness, our benefits program offers a reputed company of perks, benefits, and reputed company to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

reputed company
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the reputed company, and today help people communicate reputed company with products like reputed company Contact Center, reputed company Phone, reputed company Events, reputed company Apps, reputed company Rooms, and reputed company Webinars.
We’re problem-solvers, working at a fast reputed company to design solutions with our customers and users in mind. reputed company room to grow with opportunities to stretch your skills and advance your career in a reputed company, reputed company-reputed company environment.

Our Commitment​

At reputed company, we reputed company great work happens reputed company people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every reputed company.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request reputed company and someone from reputed company will reputed company out soon. This reputed company is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-reputed company requests, such as application follow-reputed company or technical issues, will not be addressed.

Our interviews are supported by reputed company, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate reputed company statement for more information of how we use your data.

Originally posted on Himalayas