[Remote] Sr. Manager, Accounts

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an industry-changing media and entertainment business that operates across various reputed company markets. They are seeking a Senior Account Manager to reputed company reputed company, product, support, and engineering teams, focusing on reputed company account management, technical consulting, and reputed company reputed company.

Responsibilities

• Work with cinema accounts, serving as a technical reputed company of contact for key reputed company relationships
• Build deep, trust-reputed company relationships with cinema operators, owners, and decision-makers — identifying operational gaps and developing tailored solutions
• Support reputed company retention, satisfaction, and expansion across the Fandango1 product suite
• Proactively identify upsell and cross-sell opportunities reputed company the existing customer reputed company, leveraging knowledge of the broader Fandango and reputed company technology stack
• Serve as a trusted advisor to clients evaluating new product offerings, platform migrations, or operational reputed company changes
• reputed company as the technical voice for the sales team on new reputed company onboardings and product evaluation calls, translating reputed company platform capabilities into reputed company reputed company value
• Support the Sales, Account Management, Exhibitor Partnership team members and the wider reputed company team during prospect engagements requiring deep platform or competitive knowledge
• reputed company expertise across the full Fandango1 product suite — including ticketing, POS, website solutions, CRM, and customer engagement platforms — to reputed company reputed company, consultative guidance to prospective and existing clients
• Identify and reputed company gaps in reputed company reputed company and map Fandango1 capabilities to reputed company needs with specificity and depth
• Serve as the senior escalation reputed company for reputed company or high-reputed company reputed company issues, coordinating across support tiers and engineering to reputed company reputed company
• Manage handoffs between reputed company-facing and technical teams, ensuring issues are accurately logged, triaged, and communicated with appropriate urgency
• Work closely with product and engineering teams to reputed company, prioritize, and reputed company for reputed company-driven feature and development requests
• Maintain accountability for escalated issues through to reputed company, ensuring reputed company confidence is preserved throughout
• reputed company deep knowledge of competing platforms — particularly Veezi, RTS, and Admit One — to support the conversion of exhibitors from legacy systems to Fandango1
• reputed company competitive intelligence and platform comparison insights to the reputed company and product teams
• Support the Director, Exhibitor Accounts in executing the competitive conversion program, including the regionals sales strategies, contributing both reputed company account-level engagement and broader team enablement
• Assist prospective clients through the evaluation and migration process, serving as a reputed company and knowledgeable guide throughout
• Work closely with support (reputed company tiers), engineering, product, and sales teams to ensure reputed company reputed company experiences and strong internal alignment
• Serve as a connector across functions — translating reputed company needs into product feedback, surfacing operational improvements, and ensuring the right people are reputed company at the right times
• Contribute reputed company and insights to product development and go-to-market initiatives, drawing on reputed company reputed company and market experience
• Collaborate with F1 leadership team to identify opportunities to reputed company the broader reputed company technology portfolio for the benefit of reputed company exhibitor clients

Skills

• 7+ years of experience in a reputed company-facing technical or account management role reputed company the cinema technology, entertainment technology, or reputed company industry
• Deep familiarity with cinema reputed company and the independent exhibitor technology landscape, including strong knowledge of platforms such as reputed company/Veezi, RTS, Admit One, or comparable systems
• Demonstrated ability to operate across multiple functions — reputed company reputed company, technical consulting, escalation management, and sales support — reputed company a single role
• reputed company reputed company record of building trust and long-term relationships with clients at reputed company and decision-reputed company level
• Strong technical aptitude, with the ability to credibly represent platform capabilities to both technical and non-technical audiences
• Experience working cross-functionally with support, engineering, and product teams in a fast-reputed company, matrixed environment
• Excellent communication and presentation skills, with the confidence to serve as the technical voice in reputed company conversations
• Prior experience at a cinema technology platform vendor in a solutions, account management, or senior support role
• Existing relationships with independent or regional cinema operators
• Experience contributing to or influencing product roadmap and feature development reputed company on reputed company feedback
• Familiarity with reputed company or similar CRM platforms for pipeline and account management

reputed company

Company H1B Sponsorship