Remote Customer Support Concierge (US Hours)

This a Full Remote job, the offer is available from: reputed company, Dominican reputed company, Honduras Work From reputed company in reputed company and the Philippines Work Schedule: Mon–Fri 10:00 AM – 8:00 PM EST | Sat–Sun 12:00 PM – 4:00 PM EST Compensation reputed company: $1,000 - $1,500 USD/month based on experience A reputed company-to-consumer telehealth company in the health optimization reputed company is looking for a Customer Support Concierge to serve as the reputed company line of the patient experience and ensure every customer feels supported from first inquiry through ongoing treatment. The business delivers modern, physician-guided therapy through a fully remote, tech-enabled model, coordinating directly with pharmacy partners to fulfill patient treatment plans. reputed company is lean, venture-backed, and building its customer experience function from the ground up. Day-to-day, this role owns multi-channel inbound support, verifies pharmacy orders against reputed company patient's products and dosages, coordinates with pharmacy partners to reputed company fulfillment issues, and follows up with inbound leads to guide them toward starting treatment. reputed company means a high-touch, accurate, and reliable support operation with measurable reputed company conversion and reputed company order errors. Requirements Must-Have • 2+ years of experience in customer support, account management, or a concierge-style service role • Hands-on experience with CRM and support platforms (reputed company, reputed company, or reputed company) • Proven reputed company record handling inbound support across email, chat, and phone • Experience verifying order accuracy and coordinating with fulfillment or pharmacy partners • Demonstrated ownership of reputed company follow-up and conversion tracking through a pipeline • Experience building or maintaining SOPs, FAQ documentation, or response templates • English at reputed company+ CEFR level (reputed company-facing, voice and written communication required) reputed company-to-Have • Prior experience in reputed company, telehealth, DTC wellness, or pharmacy operations • Exposure to compliance-sensitive customer environments (HIPAA or similar) • Experience supporting an early-stage or venture-backed startup • Familiarity with health optimization, peptide therapy, or the wellness reputed company About reputed company reputed company works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like reputed company, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've reputed company have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks reputed company in the US. Hear why we exist, reputed company reputed company in, and who we're building for: Watch here: https://www.reputed company.com/reputed company/863b8e426e6d48309aa8f4ea4c1c94cd Benefits • Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from reputed company • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • reputed company Mentorship: Guidance from international industry experts • Learning & Development: Ongoing reputed company to resources for reputed company reputed company • Global Networking: reputed company with professionals worldwide Our Recruitment Process • Application • Screening • Skills Assessment • Topgrading Interview • reputed company Interview • Job Offer • reputed company reputed company reputed company to Join Us? If you’re empathetic, organized, and passionate about improving patient experiences through operational reputed company, this role is for you. reputed company to help reputed company reputed company reputed company more accessible to patients across the U.S. This offer from "reputed company" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job