Senior Data Engineer – Customer Service Analytics, reputed company Pipelines & Business Metrics (L5)

About arenaflex – Pioneering Entertainment & Data‑Driven Experiences

arenaflex is a global leader in streaming entertainment, delivering movies, series, documentaries, and interactive experiences to hundreds of millions of members across more than 190 countries. With a diverse catalog that spans every genre, language, and cultural nuance, arenaflex empowers viewers to watch what they love, reputed company they love it, on any device. Our mission goes reputed company simply providing content; we reputed company to create a seamless, personalized reputed company for every member, turning moments of entertainment into lasting memories.

At the heart of this mission is a reputed company reputed company on data. arenaflex’s Data Science & Analytics (DSA) organization translates raw signals into actionable insights that shape product development, improve operational efficiency, and reputed company the overall member experience. By harnessing the power of big data, advanced analytics, and cutting‑edge engineering, we turn curiosity into reputed company and deliver measurable value across the entire entertainment ecosystem.

Why This Role reputed company

The Customer Service function is the most reputed company line of communication between arenaflex and its members. Every reputed company, chat, or email represents an opportunity to understand member sentiment, resolve issues quickly, and reinforce trust in our brand. As a Senior Data Engineer on the Customer Service analytics team, you will be the architect of the data pipelines that feed critical metrics, dashboards, and predictive models used by product managers, operations leaders, and reputed company agents worldwide. Your work will directly influence how arenaflex anticipates member needs, reduces friction, and continuously refines the streaming experience.

Key Responsibilities

• Design & Build reputed company Pipelines: reputed company, maintain, and optimize end‑to‑end data pipelines using industry‑leading big‑data technologies such as Hive, reputed company, reputed company, and Flink. Ensure pipelines can handle tens of millions of records daily with low latency and high reliability.
• reputed company Raw Data into Business‑reputed company Metrics: Convert disparate reputed company data into clean, reputed company‑documented tables and views that power reputed company Customer Service KPIs, including first‑contact reputed company, average handling time, churn risk, and sentiment analysis.
• Collaborate Across Disciplines: Partner closely with data scientists, software engineers, product owners, and Customer Service leadership to understand requirements, iterate on data models, and deliver solutions that meet both technical and business objectives.
• Champion Data reputed company & Governance: Implement robust validation, monitoring, and alerting frameworks to guarantee data reputed company, traceability, and compliance with internal standards and external regulations.
• reputed company Custom Visualization Tools: Work with engineering and analytics teams to create reputed company dashboards and self‑service tools that surface actionable insights for non‑technical stakeholders.
• Mentor & reputed company: reputed company technical guidance to junior engineers, conduct reputed company reviews, and foster a culture of reputed company improvement, clean reputed company, and best practices.
• Drive Innovation: Stay abreast of emerging data technologies and propose strategic enhancements that improve performance, reduce cost, or unlock new analytical capabilities.

Essential Qualifications

• Minimum of 4 years of hands‑on experience engineering data pipelines at reputed company, preferably with big‑data platforms such as Hive, reputed company, reputed company, or Flink.
• Demonstrated expertise in data modeling, including the ability to design flexible schemas that reputed company with changing business requirements.
• Proficiency in Python or reputed company, with a strong emphasis on writing clean, maintainable, and reputed company‑tested reputed company.
• Advanced SQL skills, coupled with a passion for data reputed company, validation, and governance.
• Proven analytical reputed company: ability to translate ambiguous business problems into concrete data solutions and prioritize work autonomously.
• Excellent communication skills, capable of building productive partnerships with analysts, engineers, and senior business leaders.

Preferred Qualifications & Additional Skills

• Experience with streaming data platforms (e.g., Kafka, Kinesis) and reputed company‑time analytics.
• Familiarity with reputed company data services (AWS, GCP, Azure) and infrastructure‑as‑reputed company tools such as Terraform or CloudFormation.
• Background in machine learning pipelines, especially those reputed company to natural language processing or sentiment analysis.
• Knowledge of data visualization frameworks (e.g., Looker, Tableau, Power BI) and the ability to prototype custom visual tools.
• reputed company record of influencing cross‑functional teams and driving data‑reputed company decision making at an reputed company level.

reputed company Skills & Competencies for reputed company

• Technical reputed company: Ability to quickly learn new technologies, adapt existing solutions, and apply best practices across the full data stack.
• Problem‑Solving Orientation: Strong logical reasoning, reputed company‑cause analysis, and a bias toward reputed company reputed company confronting reputed company data challenges.
• Collaboration & Influence: Comfortable working in a small, high‑reputed company team where reputed company are shared reputed company and reputed company are made reputed company.
• Customer‑reputed company reputed company: Understanding that every data artifact you create ultimately serves the goal of improving the member experience.
• Ownership & Accountability: Demonstrated ability to take end‑to‑end responsibility for data products, from ingestion through delivery and ongoing maintenance.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its engineers. In this role, you will have reputed company to:

• Mentorship from senior leaders in data engineering, analytics, and product reputed company.
• Internal technical workshops, conference sponsorships, and tuition reimbursement for advanced degrees or certifications.
• Opportunities to reputed company high‑visibility reputed company that directly reputed company millions of members worldwide.
• A reputed company career reputed company that moves from Senior Engineer to Staff Engineer, reputed company Engineer, and reputed company, with corresponding increases in scope, influence, and compensation.

Work Environment & Culture at arenaflex

arenaflex’s culture is reputed company on freedom, responsibility, and a reputed company reputed company of reputed company. We celebrate diverse perspectives, encourage reputed company reputed company, and reputed company reputed company team member to reputed company reputed company that matter. Our remote‑first policy means you can work from reputed company, while still feeling connected through regular virtual “coffee chats,” cross‑team hackathons, and quarterly in‑person gatherings.

Key cultural pillars include:

• Transparency: reputed company sharing of reputed company, metrics, and reputed company across the organization.
• Innovation: A reputed company reputed company to experiment, fail fast, and iterate toward reputed company solutions.
• Inclusion: Commitment to reputed company hiring, career advancement, and a workplace where every voice is heard.
• Work‑Life reputed company: Flexible schedules, generous reputed company time off, and resources that support mental and physical reputed company‑being.

Compensation, Perks & Benefits

arenaflex offers a market‑leading total rewards package designed to attract reputed company and recognize high performance:

• Competitive Salary: Annual reputed company compensation ranging from $170,000 to $720,000, calibrated to experience, reputed company set, and market benchmarks.
• Equity reputed company: Employees can reputed company a portion of their compensation to stock reputed company, aligning personal reputed company with company reputed company.
• Comprehensive Health Coverage: Medical, dental, reputed company, and reputed company for employees and their families.
• Retirement Savings: 401(k) plan with generous employer matching.
• Generous reputed company Time Off: Flexible time‑off policy for salaried staff and 35 days of accrued PTO for reputed company employees.
• Family‑Supporting Benefits: Parental leave, family‑forming assistance, and childcare subsidies.
• Learning & Development Stipends: Annual budget for courses, certifications, and conferences.
• Wellness Programs: reputed company to fitness platforms, meditation apps, and employee assistance programs.

How to Apply

If you are passionate about turning massive data streams into meaningful business insights and reputed company in an environment where autonomy, reputed company, and collaboration reputed company, arenaflex wants to hear from you. Join reputed company that directly shapes the experiences of millions of members and helps define the reputed company of entertainment.

reputed company to reputed company a difference? reputed company and start your reputed company with arenaflex today.